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Customer Service Representative

Randstad Inhouse
Job LocationNottingham
EducationNot Mentioned
Salary11.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you looking to gain experience in an office environment Do you have a passion for customer service Were looking for a full time customer service representative to join us at Coca-Cola Enterprise Partners, Nottingham. Youll be working in the CustomerService Logistics team which has the commitment to providing value added services to both internal and external customers, whilst ensuring a positive and professional offering in a timely manner.We are looking for a dynamic, enthusiastic and talented person who has great behaviours and a desire to progress within Coca-Cola Enterprise Partners.Salary: £11p/h - £23,000 per annum.Benefits:> Company pension - NOW Pension> Accrue paid holidays as you work> Free parking> Performance based bonusShift pattern: Monday - Friday 7am - 6pm (1 hour unpaid lunch)Responsibilities:

  • Process sales orders received from customers through the SAP system to meet customer requirements.
  • Manage customer concerns/complaints/supply issues by ensuring effective communication, trend analysis to facilitate in development of corrective actions and follow up to ensure close out of issues, and effectively manage communication on progress with customers.
  • Deal with any on the day issues for deliveries by liaising with customers and key stakeholders in order to deliver customer requirements.
  • Building mutually beneficial relationships with customers.
  • Contribute to positive team spirit.
Requirements:
  • Demonstrated Customer Service experience with a strong focus on problem solving skills.
  • An effective communicator who is capable of building excellent Customer Service relationships.
  • PC skills and Excel spreadsheet experience.
  • Preference for candidates with good working knowledge of SAP or Sales-force.
  • Organised and methodical with the ability to work in a controlled and structured way.
Got a thirst for more Apply now! If you think that you meet the above criteria, we would love to hear from you! Click apply or send your CV to "We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age".

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