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Customer service assistant

Brook Street
Job LocationNottingham
EducationNot Mentioned
Salary£11.10 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Brook Street are looking for enthusiastic individuals with a can do attitude for numerous full / part time customer focused roles for a Public Sector client based in Nottingham.Role: Customer service advisor / assistantPay rate : £11.10 an hour with weekly pay!Hours: 9:00-5:30 Saturday and Sunday and 9:00-5:30 mon - fristart date : Feb 2024contract : Temp until Oct 2024Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.Roles are initially for a six-months period, with the option to move on to a fixed-term contract after this for a year.If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you!As the right candidate, you will have:

  • Excellent communication and interpersonal skills
  • The ability to develop and maintain good working relationships with colleagues
  • Basic IT skills, as appropriate systems training will be provided
  • Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
  • Excellent organisational skills with great attention to detail
  • The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
  • The ability to understand and apply corporate policies and procedures consistently
Desirable, but not essential, experience in:
  • Working in a customer-facing environment
  • Working in a high-volume processing environment.
The role will require you to:
  • Capture and digitise information as part of a process
  • Act as a first point of contact for customers
  • Manage customer expectations, interact and display professionalism at all times.
  • Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
  • Manage challenging situations displaying professionalism at all times
  • Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
  • Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.
This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.If you think you are the right person for this role, please apply online.For specific questions related to the role, contactRequired skills
  • customer service / admin / face to face

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