Customer Service Advisor

Job Description

Customer Service AdvisorLocation: North Nottingham Type: Full-time, Temp to perm Hours: 9am - 5pm, Monday to Friday. (Would be required to work every Saturday in December)Salary: £10.90 per hourStart date: ASAPDrivers License: Preferred About Us:A leading online flower and gift retailer dedicated to delivering happiness, smiles, and special moments to our customers. With a strong commitment to quality and service excellence, we take pride in creating memorable experiences through our beautiful floralarrangements and unique gifts.Position Overview:We are seeking a passionate and dedicated Customer Service Advisor to join our team. As a Customer Service Advisor, you will play a pivotal role in ensuring that our customers receive exceptional service and have a delightful shopping experience on our website.Responsibilities:Customer Support: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner, providing accurate and helpful information about our products, services, and orders.Order Management: Process customer orders, track deliveries, and ensure orders are fulfilled accurately and on time. Handle order modifications, cancellations, and returns efficiently.Issue Resolution: Address customer concerns, complaints, and issues with empathy and efficiency. Investigate and resolve customer complaints, aiming for a swift and satisfactory resolution.Product Knowledge: Maintain up-to-date knowledge of our product offerings, promotions, and special offers to assist customers effectively and suggest appropriate products.Website Assistance: Guide customers through the website, assist with navigation, and help with online ordering. Troubleshoot technical issues and escalate them to the relevant team if necessary.Feedback and Improvement: Gather customer feedback and suggestions, relay insights to the management team, and contribute to improving our products and services.Quality Assurance: Maintain high-quality service standards, ensuring that all interactions align with our companys values and commitment to excellence.Qualifications:Preferably previous customer service experience, preferably in an e-commerce or retail environment.Excellent verbal and written communication skills.Strong problem-solving and decision-making abilities.Empathy and patience when dealing with customer inquiries and concerns.Familiarity with CRM systems and order processing software is a plus.Ability to work collaboratively in a team-oriented environment.Flexibility to work the specified hours and location in North Nottingham.What We Offer:Competitive salary of £10.42 per hour.Full-time hours from 9:00 AM to 5:00 PM.Training and development opportunities to enhance your skills.A positive and inclusive work environment.Opportunities to grow and advance within the company.How to Apply:If you are enthusiastic about delivering exceptional customer service and want to be part of a company that brings joy to peoples lives, wed love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why yourea great fit for this role .Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Keyskills :
Customer ServiceCustomer SupportOnline SupportE-Commerce