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Customer Service Administrator

Anglian Home Improvements
Job LocationNottingham
EducationNot Mentioned
Salary18,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

At Anglian we are looking for an ServiceCo-Ordinator to join the team and perform a variety of administrative and customer service tasks. Duties of the Service Co-Ordinator include providing support to our customers, assisting in dailyoffice needs, liaising with a variety of stakeholders and assisting with the depot general administrative activities.To reward this role, we offer a highly competitive salary, 31 days holiday, increasing to 33 days after 2 years, we offer a variety of staff benefits, including your birthday off each year, access to a 24hr doctor remotely & gym memberships, across thegroup discounts and freebies are available via Perkbox and time off to volunteer to what really matters to you.What the Role is

  • Managing and Tracking the Depot Appointments and Installations Plans
  • Liaising with our Customers, answering any queries, assisting them and qualifying appointments
  • Co-ordinating Installers, Trades and Customers as required to achieve the Installation plans
  • Processes; from inputting, quotations, arranging deliveries to general adminno two days are the same
  • Monitoring our processes are completed by all stakeholders in the Depot
What We Need
  • Excellent AdministratorsWho can problem solve, work to deadlines and have fantastic organisation skills
  • People with a passion - For the products we sell and caring for our customers
  • Talkers- If you enjoy being on the phone and forging relationships, this is the role for you
  • Attention to DetailYou will be a stickler for processes and getting it right first time
  • PrideYou will take pride in your work, remaining focused, calm and motivated
What We Offer
  • Highly competitive salary
  • 31 days holiday, increasing to 33 days with 2 years service
  • Your birthday off each year
  • Perkbox discounts & freebies
  • Time off to volunteer
  • Employee Product Purchase Discount Scheme
Please click to apply!We are certified as a Covid-19 secure employerhaving complied with Governments guidance on managing the risk of Covid-19.Through Anglians value to Succeed Together we are committed to Equality and Diversity. We recruit the best person for the job regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusiveworking environment and culture for all our employees.

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