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| Job Location | Nottingham |
| Education | Not Mentioned |
| Salary | £25,237 - £28,894 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Customer Resolution Agent / Customer Service AdvisorNottingham£25,237 - £28,894 per annumThe Customer Experience team are an integral part of NCHA. Our purpose is to deliver high quality outcomes for our customers; we understand that sometimes we get things wrong but we act decisively to restore confidence and work tirelessly to prevent theissue from recurring.As a Customer Resolution Agent you will provide effective investigation and resolution to customer complaints. We’re looking for someone who can ensure a timely and high-quality experience is offered at all times and that commitments made to customers aremonitored to ensure they are met. Someone who is effective at co-ordinating with key stakeholders to ensure that they have the necessary information to mitigate the risk of further customer dissatisfaction. Someone who can advocate for the voice of the customer.If you’re calm, diplomatic, with the ability to remain impartial then you could be our next Customer Resolution Agent.Knowledge of social housing and/or care and support is desirable but not essential for the role. We need the right skills and experience to ensure the needs of our customers are met. If you have: