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Customer Experience Advisor

Page Personnel Secretarial & Business Support
Job LocationNottingham
EducationNot Mentioned
Salary23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Our client is looking to add to their successful customer services and administration team on a full time, permanent basis. This role is based near West Bridgford, Nottingham, and is an office / work from home mixPlease do not apply if you do not live within commutable distance of Nottingham.Client DetailsOur client is a well established and reputable employer, who are privately owned and have a great local reputation.Description

  • Manage the new customer end to end journey with passion to consistently exceed customer expectations in all interactions.
  • Only open profitable new accounts which may mean handling difficult conversations with customers when deciding if the account is an appropriate account to open which may include declining the account application.
  • Use online portal to manage all new account applications as well as maintaining spreadsheets to support with producing weekly and monthly reporting.
  • Manage house account customers ensuring relationships is maintained to the highest standards
  • Keep up to date and promote Relationship Manager deals to relevant customers and focus on activities that widen the customer product portfolio.
  • Proactively manage a portfolio of lapsed spenders to understand reasons for non-spend and work with wider team to identify ways to reignite spending.
  • Answer incoming calls and process query which may include placing an order, arranging a credit or collection or general enquiry.
  • Build professional and credible relationships with customers ensuring you diarise call backs and manage expectations.
  • Problem solve for customer and offer alternatives when products are out of stock or eliminated
  • Highlights trends/issues that are picked up through customer interaction to ensure resolutions are in place and learnings are shared
  • 2nd tier escalation-point for issues within the Customer Services Team
  • Support Customer Service Manager to build a cohesive and collaborative team
ProfileSomeone who is passionate about customer service, has a background in customer service or an account management role where they can demonstrate excellent relatkionship building skills, and someone who is able to work on their own initiative.Job Offer£23,000 + benefitsFree parking37.5 hours per weekSome flexibility to work from home as well as office

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