Customer Care Advisor with Dutch language Hybrid working

Job Description

Encore Personnel workingin a partnership with VF Corporation areoutstanding Customer Care Advisor fluent inDutch to join aCustomer Service Team in Nottingham.About VF!VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet.This is our purpose. Its the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling.Lets talk about the role!Hours:Monday to Friday between 8am and 6pm (36.25 hours per week)Working style:Hybrid (2 days in the office per week) and flexibility to work 15 days per year from abroad anywhere in Europe.Please note that due to training purposes, successful candidate will be required to complete 4 weeks training in the office.If you are fluent in verbal and writtenDutch and English this is an exciting time to join VF ever-growing eCommerce team that provides an exceptional service to their online consumers.As a Customer Care Advisor you will be responsible for putting our customers at the heart of everything you do.You will be their key contact via email, telephone and online chat to support the customer shopping journey. You will exceed their expectations byproviding a friendly and personalised response whilst delivering the highest levels of service.How You Will Make a Difference:You will be delivering an unbeatable service to our Customers, being responsible for:

• Communicating with customers by telephone, email and online to provide outstanding service
• Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
• Discussing new products and managing multiple tasks to promptly resolve customer queries
• Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
• Updating our computerised systems and working with marketing, retail and other teams to further improve customer service and satisfaction.

Skills to success

• Fluent inDutch and English, able to communicate both verbally and in writing in a clear and concise manner
• Customer focused to achieve the best results for your customers and the business
• Flexible to meet the changing needs and varying deadlines of our business
• Able to work to customer service measures, metrics and KPIs within a service targeted environment.

What’s in it For YouVF believes inunleashing human potential, driven by the ideas, energy and commitment of their people. That’s why they offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, they’rethe total package:

• A supportive feedback-based culture where respect and integrity guide us in what we do
• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
• Be part of an iconic lifestyle brand in a multi brand, multi countries organisation
• 50% employee discount on all VF brands both in store and online
• Subsidised canteen and break out areas offering complimentary hot drinks
• Health Shield membership and access to numerous health and well-beinginitiatives
• Employee Assistance Program, offering access to free services such as Mental Health and well-beingsupport as well as legal and financial advice.
• 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
• 12% contributory smart pension scheme (8% on us, 4% from you)
• Cycle to work scheme
• Free secure on-siteparking and discounts with local public transport

Free to Be, Inclusion & DiversityAs a purpose-led, performance driven company,VF strive to foster a culture of belonging based on respect, connection, openness and authenticity.They are committed to building and maintaining a workplace that celebrates the diversity oftheir associates, allowingthem to bring their authentic selves to work every day.As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.If you likewhat you have read and want to be a part of VF teamthen we would like to hear from you!