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Customer Care Advisor - Ref10521

MARLOWE FIRE & SECURITY LIMITED
Job LocationNottingham
EducationNot Mentioned
Salary21,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Marlowe Fire & Security Group are the fastest growing and most innovative consortium of fire life safety and security service providers in the UK. Due to enormous growth were looking for bright, client focused, Customer Care Advisors.Customer Care Advisor will play an essential role in providing an effective and professional service to all our Marlowe Fire & Security Customers, whilst providing excellent Customer Service to all our clients.The role requires a proactive approach and excellent personal interaction with both internal and external Customers supporting our Customer Charter.Duties will include

  • Add clear customer notes to Cash & update the customer support and retention files.
  • Update clients with any disputes and cancellations. Keep the client updated with both phone calls, and emails throughout the process.
  • Ensuring all calls are answered within 3 rings
  • Ensuring all emails are acknowledged in 24 hours & responded to within agreed timeframes
  • Highlight any risks to client delivery to Customer Service Manager, to minimise reputational risk
  • Proactive approach to management of customers workload
  • Review and respond to all customer enquiries
  • Liaise with all internal teams to ensure effective response to customers and work completed within SLA
  • Submission of customer reports where required
  • Effective communication with internal and external customers
  • Escalate any potential risks to the business to the Head of Customer Care
  • As an accredited complaints handler process all complaints in line with our how to guide
  • Reasonable ad-hoc requests pertaining to Customer Service
We need someone who can demonstrate exceptional communication and customer service skills. Ideally, wed like to speak to someone who has performed in a similar role and function; however, training will be provided for people who have the correct skillsetand attitude, who are happy to embrace a challenge in a fast paced, but fantastic work environment with a great team ethic.Our ideal candidate has
  • Personality - Energy, Drive and Enthusiasm
  • Good telephone manner with colleagues and customers
  • Self-motivated with the ability to work in a team and on own initiative
  • Good attention to detail
  • Be respectful to others - Customers, Colleagues, Managers, Directors
  • Excellent time management and communication skills
  • Remain calm & focus on what can be done
  • A positive can-do attitude
  • A keen interest in resolving issues
  • Interest in Customer Care is vital for this role
Marlowe Fire & Security Group is the fire life safety and security division of Marlowe Critical Services Together, we are the UKs fastest growing and most innovative consortium of fire life safety and security service providers providing protection to ourcustomers property and people. Consisting of 11 established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Griffin Fire & Security, Hadrian Technology, Morgan Fire, Island Fire Protection, Marlowe Fire & Security, Marlowe KitchenFire Suppression, Morgan Fire Protection, MRSF, MJ Fire.What we offerAs part of the Marlowe Fire and Security team you will have access to some great benefits including:
  • Basis salary between £21000.00 - £23000.00 dependant on experience
  • Pension
  • Life Assurance
  • Free, secure, onsite parking
  • Free onsite gym
  • Paid Refer A Friend Scheme
  • Mental Health & Well-being Scheme
  • Employee Recognition Scheme
  • Birthday Holiday
  • Additional Day holiday for each full year of completed service (up to 25 days)
  • Development and progression opportunities
Additional informationDue to the nature of the Fire & Security industry and specific contracts, if successful, we will need to complete a number of background checks including a credit check, five-year referencing history and DBS check. All offers will be subject to successfulcompletion of these background checks. Your working hours will be Monday - Friday, between the hours of 8:30am - 5pm.Equal OpportunitiesAt Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Keyskills :
customer serviceadministrationcustomer care

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