Credit Controller

Job Description

Organisation: Leicestershire County Council - EMSSWork Location: Loxley House, Station Street, Nottingham, NG2 3NG / HybridWorker Category: Hybrid Worker (Required to work from the office 1 day every 3 weeks)Salary: £26,427 - £28,776 per annumWorking Hours: 2 x FTE 37 hrs (Mon - Thurs: 08:30-17:00, Fri: 08:30-16:30)Contract Type: PermanentClosing Date: Friday 1st March 2024Interview Date(s): Friday 8th March 2024Are you looking for a rewarding career where you can make a differenceDo you want a job where no two days are the sameEMSS are looking for x2 Full time Credit Controllers to join their expanding busy team.EMSS are going through an exciting period of growth and have a new Credit Controller opportunity available within our team. The role would suit a candidates with consumer collections experience who are wanting to manage their own ledger and support clients on a full 360 service, with this in mind your customer service skills will be key.You will have strong experience in credit control and the debt management of customer ledgers. As part of the team, you’ll be taking on a varied credit control position that isn’t just about chasing debts but also getting involved in resolving disputes.You’ll be managing customer relationships and will be instrumental in bringing in new processes to make sure the function is running smoothly. You won’t be asked to reach unachievable targets, we want you to be able to support our customers in the best way.About the Role

• Full end to end ownership of given customer portfolio with specific KPI and collection targets met.
• Ensure collections are prioritised to minimise non collection risk.
• Work in line with benchmarked best practice, customer needs and Finance strategy
• Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent / delay payment.
• Agree and arrange instalment repayment plans in line with agreed processes.
• Identify and action allocation of customer receipts
• Provide administrative support for customers and service areas including but not limited to copy invoice, Statements, and account reconciliations.
• Identify non collectable debt and collate write off schedule for processing
• Identify debt required for escalating to legal action and or external debt recovery
• Identify where collection and escalation activity has been exhausted with decision required from service area on how to proceed.
• Process customer payments by card
• Query management, working with customers and service areas to ensure all queries are followed through and resolved where possible.
• Build strong working relationships with service areas and customers to aid improved query resolution and timely collection of debts due. Face to face site where needed to reconcile and or manage any account issues.
• To ensure adherence to key performance indicators, targets and service level agreements set within the team.
• To embrace a one service’ approach to customers, colleagues and team members promoting customer service and excellent service delivery.
• Promote best practice that will improve processes and relationships
• Have a team spirit, willing to help others where needed.
• Support an environment that promotes equality and diversity
• Any other duties deemed to be commensurate with the grade of the post, working within the debt strategies and processes agreed

About YouTo apply for this post, you must:

• Have experience in Credit Controller (preferably Consumer and/or Individuals)
• Be a Microsoft Excel user (comfortable manipulating and presenting data)
• Have proven organisational and prioritisation capabilities
• Be able to build Customer/internal relationships
• Be able to manage high workload. Setting own meetings and agreed objectives.
• Be able to demonstrate an understanding of their ledger at customer level
• Have the ability to communicate clearly and concisely
• Take personal ownership for own work and performance
• Work at a consistent standard and be result focused.

You must also have an understanding of, and commitment to, equal opportunities, and the ability to apply this to all situations.In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.Reasonable adjustments will be considered for applicants with a disability.Interested in Flexible WorkingWe are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. Ifyou would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times,home/remote working, etc.Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the page on our career site.Informal contact details can be found using the EMSS JobSitePlease apply using our website (Click "Apply Now" which will re-direct you to our careers site)Required skills

• Adherence
• Allocation
• Category
• Credit Control
• Customer Service
• Indicators
• Invoice