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Contact Centre Advisor

Job LocationNottingham
EducationNot Mentioned
Salary£23,000 per annum, inc benefits, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service Advisor Location: NottinghamSalary: £23,000 (Plus excellent bonus and benefit package)Monday - Thursday between 8:00am - 8:00pm Friday 8:00am - 6:00pm (*40 hours a week*) (some flexibility is needed)Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony basedhelping to assist our client’s clients’ and their customers find the right solution to their queries.Daily Duties:

  • Answer incoming calls from our clients’ customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients’ criteria.
  • Answer incoming call to assist our field agents in dealing with our clients’ customers.
  • Assist our clients’ customers with their general queries.
  • Make outbound calls to our client’s customers to attempt to establish contact.
  • Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
  • Liaise directly with our clients to establish the correct resolutions for their customers.
  • Manage calls within the company agreed quality framework
  • Drive own performance to achieve required
Required skills
  • Advisor
  • CRM
  • Customer Service
  • Data
  • Queries

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