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| Job Location | Nottingham |
| Education | Not Mentioned |
| Salary | £12.38 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Are you looking for a role within Complaints and Claims and working for a great and people centred organisationThis is a full time temporary role based in Nottingham City Centre on a pay rate of £12.38ph. It is working Monday to Friday 9am to 5pm and is office based The offices are absolutely fantastic with so many perks including one free lunch each week.You must have worked within a customer complaints and/or claims role before to apply for this position You will have a full credit check taken before you start this role so you must have a clean credit history and be able to demonstrate this. As a Complaints and Claims Handler you will be responsible for handling regulated customer complaints, complex queries,and customer dissatisfaction. Your role will involve a range of investigative, evaluation and decision-making tasks. You will liaise with internal and external stakeholders to determine appropriate resolutions to provide our customers with full and fair responsesThe Role· Accurately record, handle, and take ownership of regulated complaint cases and claims, ensuring that customers are responded to in a timely manner in line with defined SLAs· Capture all details and progress of a complaint, categorising it in accordance with business · Using your knowledge work to resolve customer complaints in a timely manner to ensure the right customer outcomes are achieved and identify if there are any concerns within the company processes that may have caused the initial complaint.· Understanding the route cause of customer complaints and escalating these concerns to the relevant stakeholders when necessary· Liaise with our customers and any necessary third parties via various communication channels such as telephone, email and letter· Proactively contact customers and manage cases, setting expectations· Writing letters to customer to confirm the outcome of their complaint and the reasons behind the outcome that has been decided· Identify key themes, trends, and support, feeding back findings into the business to help improve our ways of working · Ensure all work is carried out to a high level of accuracy and always ensure compliance with all company and other relevant standardsPlease be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibilityare our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.