Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Call Analyst - Hybrid Working

Elizabeth Michael Associates
Job LocationNottingham
EducationNot Mentioned
Salary19,804 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you keen to start a new career in IT and join an organisation where you can grow and developWe are looking for someone who is passionate about IT and is keen to develop their career. The role would suit someone with a little technical knowledge and experience but is ultimately passionate about all things technology. We are looking for a self-motivated individual that prides themselves in working to high standards to meet customer and requirements. The role will require a logical and methodical mind, with attention to detail.NG1, Nottingham, Hybrid WorkingFull Time, Monday - Friday, 1 in 3 weekend working with scheduled day off.Shift working, 8 hrs a day with earliest start at 7am and latest start at 11amSalary - £19,804pa raising to £20,417pa after 6 months.Main purpose/role summary:Purpose of the role, is to be the 1st point of contact for the users of our Helpdesk service, to answer incoming phone calls and emails, and ensure they are followed through to resolution, while maintaining a professional and friendly manner at all times,to ensure we continue to enhance our reputation and strive to be the best.Working within an ITIL and ISO20000 environment.Main Areas of Responsibility

  • Answer incoming calls, to ensure we operate within our Service Level Agreement
  • Log and manage all incidents within our incident management tool, and take ownership of seeing these through to resolution.
  • Deliver a 1st class consistent quality service, through following our iso20000 processes and procedures
  • Work to goals and objectives on a daily, weekly and monthly basis. Taking ownership of your own development and progression
Key Role CompetenciesListeningMust be able to demonstrate great listening skills, to fully understand and document the issues as they are reported.SpeakingMust be able to demonstrate a clear and easy to understand phone manner.Writing SkillsMust be able to effectively communicate through the use of emails and notes within our incident management tools.EmpathyMust be able to relate and demonstrate empathy to all callersTargetsMust be able to demonstrate the ability to work to targets and follow instructions.OwnershipMust be able to take control of your own development, and maintain the ownership of your career, through the support of your team leader, supervisor and manager.AttitudeMust be able to clearly demonstrate the can do approach to any task.

Keyskills :
Customer ServiceHelpdesk

APPLY NOW

Call Analyst - Hybrid Working Related Jobs

© 2019 Naukrijobs All Rights Reserved