Area Manager

Job Description

Area Manager - Admiral Casinos and Slots/Kwik Tan (Luxury Leisure Talarius)Permanent, Full time / 40 hours per weekCovering venues in the South Birmingham AreaSalary - £40,000 - £46,000What is the roleReporting to and working in partnership with the Regional Operations Manager (ROM), the Area Manager (AM) will effectively manage the day to day running of their Venues. The AM will support and deliver the business strategy, through focused management anda store visit culture. The AM will have full accountability for their area teams, focusing on driving and maximising all profitability opportunities, within the Gaming, Tanning & Catering business streams. To be fully compliant, meet and exceed targets todevelop the business.You will be able to complete the following as part of your role:Profit To achieve and exceed annual operating profits, gross revenues and targets as set out in the annual budget across the three business streams. Review area and store P&L, analyse and monitor financial performance.Leadership To be an ambassador of the company brand and culture. Initiate and drive change, challenging rigid mindsets and out-dated ways of working Conduct regular, documented management meetings and 1-2-1s, to ensure effective communication of business updates and objectives.Customer Focus Implement a strong service culture to your store management teams. To ensure customer complaints are resolved and dealt with effectively. To implement plans to better our customer satisfaction results (mystery shops) and exceed the company target.Product Working closely with the Regional Operations Manager and the National Gaming Manager the AM will optimise the performance of products within the Gaming, Tanning and Catering business streams. Coach and develop Venue Managers, Assistant Managers and supervisors knowledge to enhance their commercial awareness of our products.Machine Standards & Exceptions Any potential theft or fraud activity must be reported immediately to your ROM and Security Department Ensure an accurate cash collection is achieved, investigate and action any anomalies.Building & Maintenance Conduct store and building maintenance inspections as instructed by your ROM. Immediately action any emergency repairs including potential security risks in the property to the approved maintenance contractor and inform your ROM and Security Department where necessary.Marketing To execute the regions marketing strategy as agreed with your ROM. Advise your ROM on changes to the local marketplace for example gaming, tanning & catering operators that have either entered or exited the area or have implemented any notable marketing strategies, campaigns and pricing policy.Business Development & Expansion To suggest opportunities for expansion to your ROM. Support the ROM with the specific launch programme including consultation, induction and training processes. Support the business expansion projects as and when required.Compliance & Security To adhere to the licensing objectives and licensing conditions (LCCPs). As a personal management licence holder, you must always be aware of your responsibilities and fully comply. Ensure all stores are "safe & legal", fully compliant with regards to current legislation met under The Gambling Act. Ensure the Gambling Commission objectives are followed and implemented without exception. Collate, review and sense check all social responsibility quarterly returns prior to forwarding to the Compliance Department.Health & Safety and Human Resources Ensure employment functions including interviewing, hiring, inductions, coaching, performance management, appraisals/ disciplinary and salary reviews are actioned. Working in partnership with the HR department ensuring KPI targets are achieved with regards to cost, recruitment and retention. Audit absence and holiday trackers are up to date and accurate.Please note that this list is not exhaustive and you may be asked to complete other reasonable duties.Who are we looking forWe are wanting to hear from you if you have previous multi-site management experience in a customer facing role alongside a can-do, customer focused attitude. You will be a People person with an approachable manner. You will have extensive experience incoaching and developing talent. Due to the Industry we operate in the successful candidate will need to undergo a Basic DBS check as part of this role. You will be:

• Commercially minded
• Extremely well organised
• Willing to travel due to the nature of the role
• A great communicator
• Able to motivate and get the best out of others
• Target & sales driven
• Experienced in a People Management capacity, ideally in a customer-facing role
• Well presented & professional
• A problem solver
• Proactive rather than reactive
• IT literate
• Customer orientated

BenefitsAs part of our Management team, youll have: The opportunity to earn Financial bonuses and well as recognition rewards Company Car, phone and laptop Personal and Professional Development Life Assurance HAPI APP discounts - retail, travel, cinema etc Discount on Tanning, Lotions and Gym Membership Employee Assistance ProgrammeWho are weAdmiral (the trading name of Luxury Leisure Talarius) is part of the highly esteemed Novomatic Group and is a renowned provider of arcade and slots entertainment bringing the casino experience to the UK High Street. We operate the best gaming and amusementmachines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for customers to enjoy the experience.We are a fast-paced, 7 days a week business and as such the ideal candidate will need to be flexible and adaptable.

Keyskills :
Budget ManagementCustomer ServiceLeadershipManagement