Administrator

Job Description

£21000 - £24000 a year - Bonus £2000 Clothing Allowance £150 per quarterHours of Work:Monday - Friday 8:30 - 17:00Job RoleAre you the sort of person who succeeds in a client focussed role If so, we have the ideal position for you!An exciting opportunity has arisen for a Head of PBSA Admin Assistant to join the Student Accommodation Team.You will provide a customer focussed service to residents staying in our accommodation and will work closely with the Head of PBSA. You will be required to respond to enquiries from internal and external sources about the different types of accommodation,allocation policies and operational and procedural matters.The role encompasses a variety of other tasks including administrative support for the team. With a particular focus on flagging issues or problems to inform pro-active communication, you will deal with face to face, telephone and electronic enquiries, feedbackand complaints, escalating or passing on to appropriate colleagues when necessary.We are seeking a candidate with excellent customer service and communication skills, as well as someone who is self-motivated and enjoys working as part of a team.Experience of working in a customer focused environment dealing with a wide variety of people is essential, with experience of working in a busy office environment or accommodation role being advantageous.Main Duties and Responsibilities

• To provide front-line advice and assistance to new and existing student tenants on a wide range of issues relating to student accommodation, such as tenancy and repairs issues, rent and arrears information, allocation procedures, inter-flat issues, privatesector advice.
• To provide excellent customer service by responding quickly and appropriately to all student and stakeholder enquiries face to face, by email or by phone.
• To assist with the integration of student tenants into their new community and the promotion of Residence Life events.
• To assist the Head of PB in the overall management, care, supervision, and cleanliness of the flats and deputise in their absence. To be fully aware of and document all issues within flats so that any enquiry can be dealt with or progressed quickly andefficiently including student conduct hearings, neighbourhood complaints, flat inspection administration, end of lease charges and maintenance checking.
• To assist the Head of PBSA in the co-ordination of the Resident Assistant team including, recruitment, training, induction, supervision, development of and co-ordination of events for the student community.
• To organise and produce appropriate paperwork for all monthly and termly flat visits by the Head of PBSA and to action any issues as required thereafter. To advise students of such visits as per the requirements of their tenancy agreements. To assist withthese visits as required.
• To act as main point of contact for student references for students moving into the private sector.
• To assist in the resolution of complaints in accordance with company policy.
• To assist in the payment of rent and maintaining accurate records of utility charges.
• To assist in the change-over at lease ends to summer vacation letting and in the preparations of the flats. Similarly, to assist with the site and flat preparations for the new student intake in September. Provide appropriate information on charges to beapplied to students after completion of the tenancies.
• To assist in the design and management of the stock control system of small equipment for the flats and soft furnishings audits, repairs and replacements and ensure proper records are maintained.
• To provide viewing visits for potential students and their families and stakeholders.
• To assist with the summer commercial period including reception responsibility and coordination of the summer lettings.
• Liaise with Schools and other departments of the University in a collaborative manner.
• To undertake such other duties as may reasonably be required by the Head of PBSA or Manager

Due to the nature of the role, you will occasionally be required to work out of hours and weekends over arrival and departure weekends and during university events such as open days.

Keyskills :
Administrative SupportGeneral AdminLettingsOffice AdministratorStudent Lettings