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3rd Line Service Desk Engineer

Grafton Recruitment
Job LocationNottingham
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

3rd Line Service Desk EngineerBirmingham & NottinghamCompetitive Salary40 Hours p/w - Shift PatternOur client are seeking a Third Line Service Desk engineer, from an IT MSP background to ensure their customers receive a consistent, impeccable service experience.Key responsibilities:

  • Supplying a high standard of customer service
  • Owning, managing and resolving 3rd Line incidents, completing requests and change requests in line with our SLAs
  • Acting as a technical lead in a major incident or priority 1 situation
  • Providing an escalation point for 1st and 2nd Line Service Desk Engineers
  • Supporting new product release in testing, evaluation, onboarding and embedding into the business
  • Working towards KPIs
  • Effective prioritisation and workload management
  • Ensure adherence to our Change Management Process
  • Identifying opportunities for improvement both technically and in processes
  • Work in accordance with company values, policies, procedures and standards
    • The ideal candidate will possess:
  • 3 years demonstrable experience in a similar role
  • Clear and confident communicator at all levels and abilities
  • A proven problem solver
  • Able to deliver and troubleshoot complex technical solutions
  • Strong documentation skills
  • Adaptable & flexible
  • Good time management and prioritisation skills
  • Detailed technical knowledge in
  • Windows Server
  • Active Directory
  • Office 365
  • Good technical knowledge in
  • Azure
  • Hypervisor
  • Vcloud
  • Vsphere
  • Sharepoint
  • OSx Operating Systems
  • Linux
  • Networking
  • Firewalls
  • PC & Server hardware
    • Qualifications / Certifications
  • Essential
  • MCITP: Server Administrator or MCSE: Windows Server
  • Desired
  • ITIL foundation
  • VCP5-DCV or VCP6-DCV
  • CCNA

    • APPLY NOW

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