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Job Location | Nottingham |
Education | Not Mentioned |
Salary | £20,000 - £24,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
1st Line Support / HelpdeskNottingham City Centre - hybrid or office based - flexible working£20,000 - £24,000Overview - 1st Line Support / HelpdeskMy client is an innovative, expanding software development company with UK offices in Nottingham and Manchester, plus a global presence with offices around the world, including the Netherlands, Germany, the US, Canada, Qatar, Australia and New Zealand.They are seeking to recruit a Junior Support Analyst for their Nottingham based team. Globally they work with over 3,000 of the leading institutions in more than 30 countries, they are by any measure the world’s largest and most influential company operatingin this sector.The role of 1st Line Support / Helpdesk:Our client is looking for a Junior Support Analyst to provide customer support on their Product Set (including 3rd party applications), resolving issues within Service Level Agreement (SLA) parameters. Building and maintaining strong relationships with theircustomers, ensuring high levels of service delivery and customer satisfaction.Key duties for the 1st Line Support / Helpdesk:
Keyskills :
AnalystCustomer ServiceHelpdeskService Desk1st Line