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1st Line Support Analyst

Job LocationNottingham
EducationNot Mentioned
Salary£27,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

You will be experienced and enthusiastic at delivering 1st line IT support. Day to day you will be providing standard 1st Line Support duties to all users across the UK, ensuring to build rapport and maintain strong relationships.Based in Nottingham City Centre35-hour week, shift rota between 6am to 7pmSalary is £27,000 with £5k on-call bonus25 days holidays (can buy 5 extra) Pension 8% (you contribute 3%) and much moreOVERVIEW OF THE ROLE

  • Receive and process ticket requests for IT Support issues
  • Interpret user problems, and identify solutions
  • Escalate complex incidents
  • Maintain records in accordance with progress
  • Maintain coherence to SLAs
ABOUT YOU
  • Experience in similar 1st Line IT Support role
  • Flexible for on-call and shift commitments - this is approximately 1 in 8 weeks, usually up to 11pm
  • Strong communication skills
  • Experience using Office365, Active Directory and Service Now (or similar)
INDOFF2Required skills
  • Active Directory

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