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1st Line Support

THE CHANNEL RECRUITER LTD
Job LocationNottingham
EducationNot Mentioned
Salary£24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

JOB TITLE: 1st Line IT SupportSALARY: £24,000 per annumBenefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral programDo you have customer service experience and an admiration for technology Do you enjoy talking to people and solving issues Or are you looking at joining a reputable company where you can grow and developIf so, we may have the role for you.Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the publicand private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborateclosely to bring that positive impact home.Due to a new contract win, we are looking for 1st Line IT support candidates to help with one of their clients with all technical issues that come in by either phone or email.LOCATION: Nottingham – Hybrid working once training completeWORKING HOURS: This role is 7 days a week on a working rota. You will be working 5 days per week with shift times ranging from 7am & 9pm. You will also be required to work 1 weekend in 6 (potentially less depending on workload).JOB SPECIFICATION:1st Line IT SupportThe role sits within a very large IT service desk where you will be responsible for the day-to-day technical enquiries from our client.

  • You’ll be the first point of contact for customers and you will be responsible for logging all technical related incidents and requests by either phone or email and you’ll be responsible for resolving them in accordance with our service level agreements.
  • You’ll Take full ownership of tickets to ensure that customers have a consistent line of communication for queries.
  • You’ll work with other parts of the technical support team, using their knowledge and experience, to reach a satisfactory resolution.
REQUIREMENTS: 1st Line IT SupportThis role would really suit someone who is currently in a customer service environment who has an eye for technical issues or has a slight interest in technology.
  • Looking for someone with 6-12 months customer service experience or within a helpdesk.
  • Strong communicator and someone that thrives off getting resolutions to issues.
  • If you have experience with Service Now, this would be advantageous.
  • Previous experience with working within a fast-paced environment
KEYWORDS: 1st Line IT Support, 1st Line, Customer Service, Customer Helpdesk, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM toolsAt XMA we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgroundsand varying experiences.XMA is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity,physical or mental disability, protected veteran or military status or any other status protected by applicable law”We are registered disability confident committed and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.If you have any such requirements please do not hesitate to contact Lucinda Okunor our Diversity and Inclusion Manager.

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