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Tenancy Services Officer (CSAF)

Orbit Group
Job LocationNorwich
EducationNot Mentioned
Salary£27,785 - £30,782 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Orbit is a fantastic business and one that’s really going places.Tenancy Services is part of the Customer Services Directorate and is split into two streams of Community Safety and Anti-Fraud and Response; both are responsible for delivering day to day tenancy management and are part of getting us match fit to embrace opportunities and challenges both now and in the future. Key to this has been changing how we work and how we deliver services to customers and work with our partners.So far we have defined what we will and will not do in our role as landlord, created three regions, moved to a patchless model and created teams of experts rather than asking colleagues to be jacks of all trades and masters of none’. To ensure we deliver what we say we will and to help drive where we go next, we are looking for a dynamic and inspiring Tenancy Services Officer - Community Safety and Anti-Fraud (CSAF) for our East Region.As Tenancy Services Officer CSAF you will:

  • Manage Community Safety related cases as defined by Orbit policy, with a focus on safeguarding but also including allegations of Anti-Social Behaviour, Domestic Abuse, Hate Crime, and Tenancy Fraud.
  • Resolve cases swiftly by investigating, gathering evidence and using a variety of tools and powers, including preparing case files and Court documents and leading on obtaining injunctions and possession at Court without legal support.
  • Support complainants and witnesses to help Orbit as a landlord to tackle bad behaviour; also supporting perpetrators to change their behaviour as appropriate.
  • Nurture and manage strong professional relationships with partner agencies; including Local Authorities, Fire Service and the Police Service ensuring that Orbit always plays its role as a landlord.
  • Provide specialist advice and support to internal colleagues on all aspects of Community Safety.
  • Ensure that Orbit plays its part in ensuring that customers are safe, and the reputation of the Group is protected.
    • Skills / Experience Required
  • Substantive experience of managing safeguarding issues to resolution
  • High level of knowledge in relevant legislation and Community Safety issues and best practice
  • Able to prepare case files and be willing to undertake training to present cases in court settings.
  • Experience of successfully delivering good outcomes through partnership working
  • Able to support complainants and witnesses, whilst also dealing with difficult and challenging people including perpetrators
  • Able to prepare and deliver briefings to colleagues
  • An innovative thinker with an ability to be flexible in approach in a busy and ever changing environment
  • Excellent verbal and other communication skills, including the ability to prepare complex reports
  • Excellent analytical skills and the ability to assimilate results
  • High levels of IT literacy
  • A flexible approach to working hours and location
  • Ability to travel across the business to meet the requirements of the role
    • Why applyWe know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference.Orbit being placed as a Sunday Times 100 Best Companies to work for, for the second consecutive year, demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.We have a corporate learning programme, opportunities for professional development, a leading reward and recognition package and our people tell us Orbit is a great place to work for.At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.We all contribute to the future of the business and take pride in what we do, the results we achieve and the difference we make. The bedrock of Orbit’s commercial Profit for a Purpose’ approach is our values that under pin the way we work on a daily basis.We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.About usWe are one of the UK’s leading housing groups providing high quality, good value homes to over 100,000 customers across the Midlands, the East and South East. We are a developing housing association that owns and manages 45,000 homes and builds 2,000 new homes every year.Our customers are at the centre of everything we do. We provide all sorts of homes for all sorts of people and our innovative approach empowers every one of them to grow and flourish. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.We offer an excellent benefits package, including private medical insurance, discounted dental insurance and discounted gym membership, 27 days holiday entitlement and pension scheme.To apply for this role please submit your CV which demonstrates how you meet the key criteria we need.Application deadline: 9th November 2020 Required skills
  • Customer Service
  • Safeguarding
  • Tenancy Management

    • Keyskills :
    Safeguarding

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