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| Job Location | Norwich |
| Education | Not Mentioned |
| Salary | £16,500 - £18,500 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
We have a fantastic opportunity for a Technical Support Trainee to join an exciting IT company based in Norwich. We require a Technical Support Trainee to help build and strengthen the support services we offer. The role will involve a variety of activities including some software development, systems analysis and other general customer support tasks. Other project objectives will also be set from time to time, to allow the role to develop further. Full on-the-job and some external training will be offered.A drive to go above and beyond to provide an outstanding service to our customers is key to the role. The successful applicant will need to be a "self-starter" with a positive attitude, excellent communication and time management skills. General technical knowledge and a passion to grow both this understanding, and other skills, is required. A methodical approach in tandem with strong problem-solving skills are also essential. Occasional business travel to assist clients on-site with system rollouts may be required. Key Responsibilities: *Customer service and call handling *Issue diagnosis *System customisation *Identifying and developing internal solutions *MSSQL database analysis and development *VBA scripting/Macro development Desired Technical Knowledge: *Databases (MSSQL Server, Oracle, MySQL) *Web-Application Servers (Apache, IIS, Tomcat, XAMPP) *Web Server Technologies (HTML, CSS, JavaScript, JSP, PHP, XML, XSLT) *Exchange server (on-premise and/or Office 365) *Microsoft Office Suite(Word, Excel, Access and PowerPoint) *Programming Languages (VBA, Python, C#) *Windows Desktop Operating Systems and Windows Server Operating Systems (Server 2008-2016) *Hosted RDP solutions (Nutanix, Citrix, Microsoft RDS) *Helpdesk CRM/Ticketing softwareJob Details/Benefits:*Office Hours: Mon-Fri 9am-5.30pm.*Salary: £16,500 to £18,500pa based on experience *Holiday: 25 Days Annual leave *Company auto-enrolment pension and bonus scheme If you feel you are suitable match for this role please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdfGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.