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Technical Support Analyst - 1st Line

Job LocationNorwich
EducationNot Mentioned
Salary19,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We require an experienced Technical Support Analyst to help build and strengthen the support services we offer. This is a hybrid role working from home 3 days per week and based in the Norwich Office. The role will involve a variety of activities including some software development, systems analysis and other general customer support tasks. Other project objectives will also be set from time to time, to allow the role to develop further. Full on-the-joband some external training will be offered.A drive to go above and beyond to provide an outstanding service to our customers is key to the role. The successful applicant will need to be a "self-starter" with a positive attitude, excellent communication and time management skills. General technical knowledgeand a passion to learn new skills is required. A methodical approach in tandem with strong problem-solving skills are also essential. Occasional business travel to assist clients on-site with system rollouts may be required.Key Responsibilities:*Outstanding customer service and call handling*Swift and accurate issue diagnosis*System customisation*Identifying and developing internal solutions*MSSQL database analysis and development*VBA scripting/Macro developmentDesired Technical Knowledge:*Databases (MSSQL Server, Oracle, MySQL)*Web-Application Servers (Apache, IIS, Tomcat, XAMPP)*Web Server Technologies (HTML, CSS, JavaScript, JSP, PHP, XML, XSLT)*Exchange server (on-premise and/or Office 365)*Microsoft Office Suite (Word, Excel, Access and PowerPoint)*Programming Languages (VBA, Python, C#)*Windows Desktop Operating Systems and Windows Server Operating Systems (Server 2008-2016)*Hosted RDP solutions (Nutanix, Citrix, Microsoft RDS)*Helpdesk CRM/Ticketing softwareJob Details/Benefits:*Office Hours: Mon-Fri 9am-5.30pm.*Salary: £19,000 to £24,000 pa based on experience*Holiday: 25 Days Annual leave*Company auto-enrolment pension and bonus schemeIf you are an analyst with a passion for IT, looking for a great career path opportunity please apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.

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