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| Job Location | Norwich |
| Education | Not Mentioned |
| Salary | 30,000 - 50,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Technical Service Manager£30,000-£50,000NorwichMy client are currently recruiting a Technical Service Manager to be the main point of contact for technical issues and to work closely with their key customers. The ability to drive complex issue management will come naturally as ideally you will be a technicaland functional expert. With a passion for learning and a can do attitude you will join a team that monitors and maintains the environment and will be responsible for providing both technical expertise and productivity support.As the Technical Service Manager, you will put your technology and business knowledge to use by helping to manage the challenges customers might face. Within the role you will be working closely with teams throughout the company.KEY SkillsEnsure the SD team research and resolve complex customer enquiries within a timely mannerEnsure the knowledge base and documentation system is kept up to date.Reduce duplicated work and seek to find efficiency.Consistently, the highest levels of support professionalism and beCommunicate Service Desk technology and operational inefficiencies.Lead in process improvements.Demonstrate a comprehensive awareness of a positive business impact to the customer.Use the core business systems to monitor, manage and drive efficiency within the Service Desk team.Incentivise and develop the knowledge of the technical team.Work alongside their service Managers to reduce incidents and break fix in favour of proactive work on networks.Desirable Knowledge:Microsoft Windows Desktop and Server Operating SystemsVirtual EnvironmentsMicrosoft Active Directory and Azure ADMicrosoft 365NetworkingCloud telephony systemsIf this role is of interest Appy now!We are committed to equality of opportunity, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships