Technical Client Services Assistant

Job Description

R13 recruitment are working in partnership with a well-established business in their search for a Client Services Assistant within their Technical department, which has become available due to continued company growth and success. Working within a dedicated team, your core area of focus will be to provide technical support and a high levelof service to clients.You will have a passion for delivering excellent levels of service coupled with a high level of accuracy and attention to detail.Duties to include:

• Managing the clients transition to and administration of upgraded bespoke software, including client onboarding.
• Liaising with customers to provide guidance and support on system upgrades.
• Reviewing customer suitability.
• Preparing upgrade manuals in a required format ensuring it meets company policy.
• Providing support to internal teams and clients, including system testing, researching and gathering evidence.
• Monitoring booked in upgrades.

You will have/be:

• Advanced written and spoken English, proficiency in reading with speed, accuracy and comprehension.
• Excellent customer service skills.
• Computer literate with working knowledge of Microsoft word.
• Proactive with excellent time management.
• Experience of proof-reading is desired.
• Understanding of ISO standards is desired but not essential.

This is a full-time permanent position working Monday to Friday 9am-5pm. The offered salary is £22,500 per annum. A comprehensive benefits package is available, including a pension scheme, health plan, gym discounts, holiday purchase scheme and 5 weeks annualleave + bank holidays and birthday day off!How to apply:To hear more details about this fantastic opportunity please email your CV to Daniel Sheffield -Resource Specialist at rthirteen recruitment.About rthirteen:Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makesa difference.Due to the high numbers of applications, we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details and contactyou with any other forthcoming opportunities which we feel may be appropriate.R13 recruitment are working in partnership with a well-established business in their search for a Client Services Assistant within their Technical department, which has become available due to continued company growth and success. Working within a dedicated team, your core area of focus will be to provide technical support and a high levelof service to clients.You will have a passion for delivering excellent levels of service coupled with a high level of accuracy and attention to detail.Duties to include:Managing the clients transition to and administration of upgraded bespoke software, including client onboarding.Liaising with customers to provide guidance and support on system upgrades.Reviewing customer suitability.Preparing upgrade manuals in a required format ensuring it meets company policy.Providing support to internal teams and clients, including system testing, researching and gathering evidence.Monitoring booked in upgrades.You will have/be:Advanced written and spoken English, proficiency in reading with speed, accuracy and comprehension.Excellent customer service skills.Computer literate with working knowledge of Microsoft word.Proactive with excellent time management.Experience of proof-reading is desired.Understanding of ISO standards is desired but not essential.This is a full-time permanent position working Monday to Friday 9am-5pm. The offered salary is £22,500 per annum. A comprehensive benefits package is available, including a pension scheme, health plan, gym discounts, holiday purchase scheme and 5 weeks annualleave + bank holidays and birthday day off!How to apply:To hear more details about this fantastic opportunity please email your CV to Daniel Sheffield -Resource Specialist at rthirteen recruitment.About rthirteen:Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makesa difference.Due to the high numbers of applications, we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details and contactyou with any other forthcoming opportunities which we feel may be appropriate.