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| Job Location | Norwich |
| Education | Not Mentioned |
| Salary | £21,500 - £24,500 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Due to expansion, we are pleased to be recruiting for a Software Support Executive to join an industry-leading and well-established Norwich city centre-based Fintech business.Self-motivation and a natural flair and ability in I.T. are key requirements for this role and would be ideal for someone with 12 to 18 months experience in the industry, looking to take the next step within their career.A keen desire to be involved from the ground up and progress and to take on responsibility whilst still happy to do basic tasks are essential attributes for the successful candidate.This role supports the smooth running of the IT department and is the first point of contact for internal and external customers. Strong customer service attributes are key to ensure we continually improve the level of service provided as well as an abilityto communicate well at all levels and to follow through and make it happen’ in resolving issues.Personal Specifications:• A passion for customer service• Demonstrable ability to work independently, with a willingness to expand yourknowledge to better support changing workloads in the team• Ability to juggle multiple priorities while maintaining a positive attitude underpressure• Strong ability to proactively identify and resolve issues• Effective time management skills• Ability to be flexible/adapt to change and work in a fast-paced environment• Good communication and relationship-building skills• Excellent computer skills and knowledge of Office 365• A genuine passion for technologyDuties & Responsibilities:• Ensure the Service Desk is manned at all times and calls are answered within given timescales.• Prioritise and log calls/emails, assess urgency and assign issue to department/person who can resolve the issue promptly.• Follow up all external client calls raising issues with products and ensure the client is aware their call is being dealt with and provide ongoing feedback with regard to resolution time and resolution status.• Administering and supporting the back-up solution including offsite retention.• Maintaining and supporting all hardware and third-party software.Please note-this is an office-based role (some Working from Home is allowed) with a working week of Monday to Friday 9.00am to 5.30pm.
Keyskills :
Customer ServiceHelpdeskOrganisational SkillsTicketing SystemsSoftware Support