Service Desk Technician

Job Description

Are you experienced within 1st Line Support / Service Desk SupportAn opportunity has arisen for a Service Desk/Technical Support Analyst with a leading provider of independent financial data.Self-motivation and a natural flair and ability in I.T. are key requirements for this role and would be ideal for someone who is just starting out or has had little experience in this field.Exams are not everything, a keen desire to be involved from the ground up and progress and to take on responsibility whilst still happy to do basic tasks are essential attributes for the successful candidate.This role supports the smooth running of the IT department and is the first point of contact for internal and external customers. Strong customer service skills are key to ensure we continually improve the level of service provided as well as an abilityto communicate well at all levels and to follow through and make it happen in resolving issues.The Role: Ensure the Service Desk is manned at all times and calls answered within given SLAs. Prioritise and log calls/emails, assess urgency and assign issue to department/person who can resolve the issue within 30 mins. Follow up of all external client calls raising issues with products and ensure the client is aware their call is being dealt with and provide ongoing feedback with regard to resolution time and resolution status. Be aware of all Product lines and who is affected both internally and externally to ensure full and complete attention can be given to any issues raised. Administering and supporting the back-up solution including offsite retention. Maintaining and supporting all hardware and third-party software in line with agreements. Be part of the support team available for any exceptional/urgent out of hours work. Ensure security of systems and data is always maintained.Why You A keen interest in I.T. and willingness to learn. A self starter, keen to promote best practice and support for procedures. Excellent customer service skills Ability to trouble-shoot using logical analytical skills. An eye for detail, quality and exemplary customer service. Good communication skills both written and oral Good team worker with the ability to work unsupervised Ability to continuously deliver high quality high volume output in an ever-changing environment Ability to work under pressure and to deadlines whilst maintaining quality Company Software Windows 10/11 Windows Server 2008 / 2016 / 2019/2022 VMWare Vsphere VMWare Horizon CommvaultWhats in it for you Salary: £17,000-£20,000 per annum, depending on skills and experience Hours: 37.5 hrs per week MondayFriday,Standard hours for this role are 8:00am to 4:30pm with a one-hour lunch break, although you are expected to work such reasonable additional time as is necessary to adequately fulfil the requirements of this role.o Need to have the flexibility to cover leave/sickness within the team. Holidays:25 days per annum plus statutory holidays. Enhanced workplace pension Group Life Insurance Free car parking Birthday Leave dayAll appointments are subject to a six-month probationary periodInterestedPlease call Michelle Topley on or email your CV to . Alternatively apply online.