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| Job Location | Norwich |
| Education | Not Mentioned |
| Salary | £15.00 - £16.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
Service Desk AnalystNorwich - on site£16.27 per hour (via an umbrella company)Sat on a busy service desk for a well known organisation, youll be responsible for logging and managing incoming calls through to resolution. The post holder must possess excellent communication skills and understand the importance of providing outstandingcustomer service. The post holder is required to work efficiently and professionally under pressure. The role requires strong organisational skills and the ability to make decisions while balancing the varying priorities of open calls.The post holder is expected to have the aptitude to understand and work on computer hardware and software in varying configurations.Intermediate skills in all these areas:Admin skillsIT skillsCustomer service skillsOffice 365 skills1+ year of call centre, IT or customer service experience