Service Advisor

Job Description

REED are delighted to be working with an excellent company in the heart of Norwich who are looking for a Service Advisor to join their team.This is a full time, permanent role working Monday to Friday.Salary is £20,000 - £23,000.Responsibilities

• To create outstanding customer confidence in the service offered by Your Dealership Ltd by ensuring a professional performance and exceptional commitment to customer care.
• To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
• To receive customer enquiries by telephone and in person and successfully convert these into firm bookings.
• To maximise service sales and profitability by selling core, value added and incremental products.
• To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
• To effectively operate the workshop loading system adding incremental work where adequate resources exist.
• To enhance the reputation of Constitution Motors Ltd. At every opportunity when interacting with others.
• To facilitate the efficient operation of the workshop through the avoidance of non-revenue or diversionary activities, idle time and poor technician/ operative utilisation.

Key tasks and performance objectivesSales & Marketing:

• Ensure customer awareness of all products and services available by professional presentation and demonstration.
• Professionally sell additional products, services and repair work as appropriate to customers needs.
• Promote and prospect the business as directed with confidence and commitment.
• Seek to obtain referrals for other car owners in customers families and among friends and associates.

Customer Relations:

• Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken. Advise on predicted completion times and collection arrangements.
• Ensure proper qualification and total understanding of customer needs and requirements
• Satisfy customers needs through making additional products and services available to them.
• Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.
• Strive to delight customers in every aspect of their contact with the Service Department of Constitution Motors Ltd.

Administration and Documentation:

• Initiate service documentation, job card production and update customer records and follow-up systems.
• Record customer prospect details accurately and in accordance with Data Protection Acts.
• Document all warranty work as per manufacturers requirements and dealership policy.
• Update customer and vehicle history files to ensure total accuracy.

Control of Costs:

• Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed.
• Ensure all work has been carried out as detailed and charged for.
• Ensure all cash sales are charged and money collected on completion of work. In the event of cash not being collected, liaise with Service/ Aftersales Manager to obtain authority to release vehicles.
• Exercise diligence in the identification of forged banknotes and other fraudulent methods of payment.

If youre interested, apply today or send your CV to .