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Senior Service Advisor

Reed Business Support
Job LocationNorwich
EducationNot Mentioned
Salary28,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

REED are delighted to be working with a fantastic company based in the centre of Norwich who are searching for a passionate and driven Senior Service Advisor to join their growing team.This is a full time, permanent position working MondayFriday between 7:30am6pm (exact hours as per rota) plus 1 in 3 Saturdays (8am12:30pm).The salary offered is circa £28,000 per annum plus commission.Job Summary/Purpose

  • Responsible for ensuring all our customers receive the very highest standard of service whilst helping the Service and Bodyshop Manager to achieve their financial targets and support in managing the team.
  • Responsibilities
  • Ensure a 100% success rate for mystery Shopping
  • Citroen CSIto be in the top 20
  • Peugeot CSIto be in the top 20
  • Load Service Department Diary to ensure Service Department achieve Hours Sold Budget each day
  • Ensure Job Card is completed in accordance with company policy
  • Ensure Parts T Card is completed in accordance with company policy
  • Ensure GDPR consent form is completed in accordance with company policy
  • Maintain W.I.P at a minimum by invoicing completed jobs on the day of completion
  • Always ensure front of hour Covid-19 compliance
  • Organisation of parking at all times, ensuring correct locations
  • Prospect and follow up EVHC/CITNow red and amber reports
  • Examine Opportunities to Improve (OTIs) and ascertain what when wrong, discussing issues with the Service Manager and ensuring regular contact with the customer
Person Specification
  • Previous service advisor (or similar) experience
  • Experience of working within the motor industry is essential
Essential Skills
  • Excellent communicator
  • Good self-organisation skills
  • High work standards
  • Be able to work under pressure to specific timescales
  • Ability to quickly evaluate and manage problems

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