Mechanical Service Technician

Job Description

Site Service TechnicianNorfolk£46732-£50732 ( inc shift allowance )To be our clients front-line support for customer engagement on maintenance, knowledge, optimization, and performance of assigned equipment and ensure our customers can utilize this equipment at the highest level of efficiency and uptime.The Site Service Technician is responsible for maintaining optimal performance and uptime of assigned equipment in a professional and customer centric approach. This role must complete expert level training for assigned products and be able to perform onsitecustomer engagements including installation, troubleshooting, break fix service, preventative maintenance, performance optimization and standard operating procedure (SOP) operator training to ensure all equipment is operating at the highest level of performanceupon service engagement completion.The role will be dispatched to needed customer sites in their assigned territory to perform highly skilled service and support activities as necessary for all equipment they have been trained and certified to support. Therefore a driving licence is essential..Engages with dispatched service case assignments to perform required break fix, preventative maintenance, and machine optimization requirements at given customer sites and assigned equipment.Engages with dispatched installation assignments for given customer sites and assigned equipment.Performs ongoing operator skills development, SOP training and maintenance requirements to ensure all equipment is being managed and maintained in the most efficient and effective manner.Maintains all administrative documentation and system tracking requirements in a timely and complete manner to ensure service records, activity tracking, analytics and expense requirements are captured correctly.

• Supports the customer on a rotating shift pattern of four days 7am - 7pm; four days rest; four nights 7pm - 7am, four days rest, repeating.
• At times of holiday, covers additional shifts as required. Flexibility around these hours and working patterns would be required.
• Engages and performs all service engagements in a respectful manner that fosters strong relationships and strive to exceed customer expectation.
• Carries out all service engagements in a relentless but focused and coordinated manner that ensures the quickest resolution possible.
• Communicates with key management personnel at customer site at time of arrival and departure to ensure key information is gathered and final communication is delivered to ensure that all customer expectations and performance needs are met to the best ofyour ability.
• Escalate critical or onsite concerns that cannot be addressed by the Site Service Technician immediately with relentless internal follow-up to ensure resolution is driven quickly.
• Communicates with customer on new product development, machine enhancements and Kodak activities to ensure customer is up to date on technology enhancements and optimal configurations.
• Understand, review and strive to meet all Key Performance Indicators (KPIs) to continually improve performance and help identify training needs and skill development within the role.
• Maintains proper skill levels and seeks out continual knowledge development and training to support all onsite requirements.
• Attends and completes all required training, certifications and ongoing knowledge requirements in timelines allotted and with the highest level of engagement.
• Continually interacts with service system to record all ongoing engagements and service information in as close to real time manner as possible.
• Completion of all expense records and needed reporting at a minimal weekly level of engagement and with the highest level of honesty and integrity.
• Maintain the highest level of integrity, professional image and always communicate in a respectful and positive manner that ensures the protection of respect with the customer.
• Listens to customers and engages in any related concern with relentless connection and engagement by required parties to ensure no Kodak issue goes unaddressed to demonstrate our One vision.

The successful candidate will have -

• Positive attitude and work ethic that leads by example.
• Ability to maintain a calm demeanour when engaging customers that may be in a high pressure or stressful service situation.
• Ability to take ownership, analyse and troubleshoot a situation and propose solutions.
• Proven ability to follow standard operating procedures and processes and adhere to them consistently and effectively.
• Proven ability to solve problems and work within our system/process to deal with customer issues that deviate from the norm.
• Strong willingness to learn, support a team and work quickly and efficiently.
• Energetic personality with the drive for continuous improvement for our customers, themselves, and their team.
• Able to communicate effectively/succinctly in written and verbal means both internally and externally.
• Ability to resolve conflict quickly and equitably both with customers and internal service/sales teams.
• Ability to work collaboratively across service functions and engagements.
• Ability to thrive in a fast paced, collaborative, and team-based environment.
• Ability to respect and maintain all provided equipment in good working order.

Ability to maintain the highest level of safety in all work-related engagements.The working shift patterns are as follows-MON TUE WED THU FRI SAT SUNWEEK 1 7am7pm 7am7pm 7am7pm 7am7pm Rest Rest RestWEEK 2 Rest 7pm7am 7pm7am 7pm7am 7pm7am Rest RestWEEK 3 Rest Rest 7am7pm 7am7pm 7am7pm 7am7pm RestWEEK 4 Rest Rest Rest 7pm7am 7pm7am 7pm7am 7pm7amAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.