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Lead Support Technician

Pure Resourcing Solutions
Job LocationNorwich
EducationNot Mentioned
Salary35,000 - 40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Team LeadNorwich/ HybridCirca £40,000 + packageI`m currently recruiting for an IT Support Team Leader for a well-recognised business in Norwich.Are you passionate about technology Are you wanting to progress your career Do you enjoy managing and developing team membersThis Support Team Leader role is a brilliant opportunityfor the right individualto catapult their career within IT. Whether you`re an experienced Team Lead or someone looking for a step up, this role could be for you.As the IT lead you will be required to lead the support and systems team to provide operational support to the groups IT services as well as planning, managing and undertaking the technical delivery of projects and programmes.Responsibilities:

  • Support the service team to provide 2nd line support , either supporting with issue resolution, taking ownership of more complex issues and working through to their resolution or escalating to the appropriate technical resource
  • Oversee the technical delivery of small and some medium sized projects & programmes
  • Identify and make improvements in IT processes, systems, and services
  • Manage Major Incidents, ensuring that the correct technical teams and or suppliers are involved, ensuring accurate technical information is communicated between resources.
  • Liaise with stakeholders to support the management of the telephony solution within the Groups Contact Centres
  • Conduct training sessions to share knowledge with peers and other support teams as necessary
  • Ensure that IT Security and Data Protection Legislation is adhered to at all times.
The successful candidate will have knowledge and experience with/in:
  • Networking: DNS/DHCP/TCPIP
  • Supporting Mobile devices (IOS & Android)
  • Experience leading/ managing teams
  • Managing anti-virus/anti-malware and anti-spam solutions
  • 365, Intune
  • Active directory and Group policy
For more information please contact Henry Dawson at Pure Resourcing Solutions, or click apply. A full job spec is available.

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