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IT Team Leader

Todd Hayes Ltd
Job LocationNorwich
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client, a leading independent Oil & Gas operator, are currently seeking an IT Team Leader join their IT team. This a full time, permanent position, based in Norwich.The successful candidate will be responsible for the management of a small team in Norwich. This role reports to the UK IT Manager (London HQ).There will be occasional travel to Bacton, London or offshore installations (as required). There will be regular liaison with members of the Group HQ IT department based in London and Paris and also anexpectation to participate in a team on-call rota for business-critical eventsAs a leading UK Operator of essential services, the IT team supports a wide range of disciplines andtechnologies, in-use across a 24/7 onshore and offshore operation.Key Responsibilities Include:

  • Liaising (on a daily basis) with other departments throughout the business along with Level 2 & 3 IT support in HQ
  • Providing user support, predominantly driven through helpdesk queries, but also via phone or face to face with the user
  • User accounts management
  • PC and applications install and support
  • Support for Audio Visual equipment / printers / other hardware etc
  • Effective management, prioritisation and escalation (where necessary) of the IT helpdesk system
  • Team guidance, performance management & day-to-day supervision
  • Project planning for corporate upgrades, e.g., Windows releases and desktop applications
  • Work to objectives set by the IT Manager and Group IT Manager
  • Comply with company standards and security guidelines
  • Own, analyse and rectify identified problems in a professional, timely manner
  • Full responsibility for testing corporate technical changes prior to implementation to local infrastructure
  • Work closely with distant team members when solving complex problems
Qualifications/Skills:
  • Leadership and ability to mentor 1st line support team
  • Ability to lead a team to investigate issues
  • Microsoft Active Directory & DNS, Exchange & SQL
  • Understanding of networking technologies
  • Use of monitoring tools
  • Experience of Change Control
  • Ability to provide good documentation and regular reports
  • VMware vSphere
  • Veritas NetBackup
  • Storage technologies
Applicants should have an excellent work ethic. You must be a good communicator as you will deal with other team members, HQ, 3rd party support and project managers along with business users.For further details of this exciting opportunity please forward a copy of your CV today!Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive Im afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become availablemoving forward.If we can take your application further, we will of course be in touch.Todd Hayes is acting as an Employment Business in relation to this vacancy.Todd Hayes Ltd

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