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IT Support Analyst

Todd Hayes Ltd
Job LocationNorwich
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client, a well-established leading law firm based in Norwich, are currently seeking a IT Support Analyst to join their team on a full time permanent basis working Monday - Friday 09:00 - 17:00.This role is to provide a full helpdesk and IT support service to all staff, primarily focusing on the staff in the Norwich Office but also providing remote support to staff in Cambridge, Birmingham, London, Manchester and Leeds Offices.Do you have:

  • Do you have a minimum of 1-2 years experience of working in an IT Helpdesk environment
  • Are familiar with workings of laptops, PC hardware, MFDs
  • Do you have some awareness of data networking, patching, audio / visual systems
If so, this could be the role for you!In addition, the role requires someone who:
  • Carries out all routine tasks associated with operating and controlling the installed hardware and software including general maintenance, unpacking, installing, cleaning and testing of hardware. This may include multiple hardware and software platforms.
  • Carries out required monitoring, logging and reporting tasks, taking action on known or moderately complex problems and advising supervisor when specialist attention is required.
  • Accepts data, media consumables and other items required for the processing of work, and takes responsibility for the movement, storage and despatch of such items as required.
  • Assists with asset management, including the unpacking of equipment, disposal of packaging, secure data destruction, and generally keeping the IT areas clear and tidy.
  • Responds to enquiries from users and others and takes appropriate action within defined limits of responsibility to deal with processing of priorities, running tests or facilitating and overseeing installation, removal, upgrading and repair of equipment.
  • Instructs less experienced colleagues in the execution of routine tasks, particularly those tasks or procedures that relate to malfunction, safety and security ensuring that all clerical and administrative procedures are completed correctly.
  • Assisting in the support and maintenance of the firms core IT infrastructure, including PCs and their operating systems, office and inter-office data networks, external/Internet network connections, and telephone systems.
  • Assisting in the maintenance of the firms application software systems including the Microsoft Office suite, Practice Management System, Interaction CRM system, Interwoven Worksite document management system etc.
  • Configuration of directories and user distribution lists.
  • Assisting the IT Services Manager with the installation (or modification to) computer hardware, peripherals, cabling and software.
  • Answering the telephone promptly in a helpful and friendly manner, to ensure that user queries are answered, or that messages are taken and transmitted them to the appropriate person.
  • Assisting with the set-up of meeting room AV / presentation systems and working with our facilities teams to ensure meetings run smoothly.
If this is you, then please forward a copy of your CV today!Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive Im afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become availablemoving forward.If we can take your application further, we will of course be in touch.Todd Hayes is acting as an Employment Business in relation to this vacancy.Todd Hayes Ltd

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