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IT Level 2 Support Engineer

Beacon IT
Job LocationNorwich
EducationNot Mentioned
Salary£25,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Level 2 Support Engineer - £25,000-£35,000+ Benefits - Norwich, Norfolk, NR13The RoleEver wondered how you could directly impact the operational success of businesses Are you ready to be a crucial part of a team providing top-tier IT support and solutionsAt Beacon IT, were not just about fixing problems; were about foreseeing, understanding, and innovating solutions for the IT challenges faced by modern businesses.Were looking for a dedicated IT Level 2 Support Engineer to join our growing team. In this role, you will tackle a variety of customer IT support tickets, contribute to both customer and internal projects, and work diligently within our full-service IToffering. You will be based in our office or on-site as needed, displaying proficiency and professionalism in your tasks.Key Responsibilities:

  • Address escalated issues from 1st line support.
  • Diagnose system and network connectivity problems.
  • Implement temporary workarounds as necessary.
  • Troubleshoot issues remotely and in-person.
  • Maintain up-to-date records in our ticketing and knowledge base systems.
  • Assist and mentor 1st line engineers, enhancing their skills and knowledge.
  • Manage data across various storage platforms, ensuring efficient usage and policy compliance.
  • Configure and install new equipment onsite.
  • Engage in an on-call support rota and occasional out-of-hours work.
The CompanyBeacon IT thrives on offering pragmatic, efficient solutions with a focus on transparent and honest advice. Our clients concerns are at the heart of our business philosophy. We believe in dealing directly with the critical aspects like deadlines, disruption,and budget, ensuring our solutions are not just effective but also practical and sustainable. As part of our team, youll be contributing to a service that values excellence, innovation, and a direct impact on the success of our clients. Join us and be a beaconof change in the IT world.The Benefits
  • Competitive salary based on experience.
  • 28 days holiday, including Bank Holidays and Birthday off, plus an additional weeks holiday post probation.
  • Bonus potential, long service bonus.
  • Parental leave, private healthcare, death in service benefit, and company pension.
  • Engaging team social events.
The PersonTechnical Requirements:
  • Proficient with Windows 10/11, Windows Server 2019/2022.
  • Experience with Linux OS (MacOS, Ubuntu) is a plus.
  • Knowledge of TCP/IP networking, Firewalls, VPN, DNS, DHCP.
  • Skilled in Active Directory, Group Policy Objects, Office 365, and Exchange Admin Centers.
  • Familiarity with M365, SharePoint, OneDrive, Azure AD.
  • Basic understanding of PowerShell, and hardware like Draytek, Zyxel, or Ubiquiti.
Personal Requirements:
  • Strong communication and teamwork skills.
  • Keen interest in IT and technology.
  • Proactive learning attitude.
  • Full clean driving license; open to travel as needed.
  • Positive, can-do attitude; self-driven and problem-solving mindset.
  • Enhanced DBS check is mandatory.
Qualifications:
  • CompTIA A+/N+, IT/Technology Degree (desirable, but not essential).
If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.

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