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IT and Digital Apprentice

South Norfolk Council & Broadland District Council
Job LocationNorwich
EducationNot Mentioned
Salary18,328 - 19,099 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Other Information - Fixed Term for 2 YearsLooking for a career in IT and ready to take the next step Role Snapshot Are you interested in learning how to resolve a range of different IT and telephony requests and incidents from staff, councillors, partners, and suppliers. Obtaining experience of providing a professional and customer focused serviceand gain a solid grounding for a future career in IT and Digital spheres Interested . Then read on.What you could be part ofAs well as working for your Level 3 Apprenticeship you would also be working within a busy IT/Digital team using a range of development tools to create solutions for both our internal and external customers.Covering a wide range of business areas across both Broadland and South Norfolk District Councils supporting 126,000 properties and a joint electorate of 213,000 we currently receive 363,000 web site page views a month.Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital and we challengeourselves to develop new and innovative ways to improve the services that make a real difference to peoples lives.What youll be doing

  • Supporting staff with their IT systems
  • Assisting resolution of IT issues in a timely and effective manner
  • Liaising with user and suppliers of contracted services such as mobile phones, photocopiers and consumables
  • Assist in the implementation of new and improving existing office systems
  • Encourage users to adopt best practices with regards to our IT systems
You must have
  • Numeracy and literacy skills, minimum GCSE or equivalent in Maths and English
  • A logical approach to problem solving
  • Good IT and communication skills
  • Transportation to both primary work locations
  • The ability and willingness to study for a Level 3 apprenticeship in a relevant IT Apprenticeship qualification including off the job training opportunities (20%)
Why Work For UsDo you want to know more about why our staff work for us Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.What Flexible and Agile Working Arrangements do we OfferThe Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.What Roles Do the Councils OfferThe Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. Fromhere you can plan your career with the Councils or get some ideas on other roles that you may be interested in.What Benefits do our Employees ReceiveView all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.What Employer Accreditations do we HoldThe Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.What Wellbeing Support do our Staff Have Access toThe Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the websiteoutlining our commitment to the wellbeing of the employees of the Council.Where are we advertisingAdvertising Internally and ExternallyIf external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager; a template for an expression of interest can be found on Connect.Key Information:If you any questions about the role, then please dont hesitate to contact the recruiting manager or the HR Team, who will be happy to answer any questions on the role or the Councils.Next stepsWe will contact you via email, after the recruiting manager has shortlisted for the role to advise you of the shortlisting decision. Please note, we do not provide feedback at the application stage.

Keyskills :
Communication skillsproblem skills

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