Internal Sales

Job Description

Internal Sales - NorwichHayley Group is the largest independent distributor of Engineering Products and Consumables in the United Kingdom. The group currently employs over 1000 people, who continue to be a cornerstone of the business and are fundamental to providing industry-leadingcustomer service.As a business they continue to grow, going from strength to strength, and establishing themselves as one of the UKs leading players within the industrial supply industry. This enables them to provide the scale & depth of offer required to fulfil the largestand most complex of supply agreements.With over 45 branches across the UK, Hayley Group continues to invest in their branch network, to ensure they operate close to their customers, providing access to the stock, services and technical personnel that their customers rely on to maintain operations.The successful candidate will assist in projecting a professional company image through telephone interactions, by undertaking a multi-tasking role which encompasses customer communications (in-bound and out-bound); promotion and profitable sale of goodsacross the product range; providing supply-chain solutions to customer requirements across the sales cycle; face-to-face interaction with customers on the Trade Counter.Working Hours: 40 hours per week Monday to FridayMain duties & responsibilities include:The efficient response to incoming phone enquiries and ordersAchieve profitable sale of goods across the product range, up-selling as appropriate.Build rapport with customers, establishing credibility when providing product & service information.Prompt follow-up on customer enquiries not immediately resolved.Utilize Hayleys bespoke IT system to accurately identify, source and price items as well as record enquiries & orders, invoices and other documentation.Undertake ad hoc purchasing tasks, including placing orders with suppliers.Work with management/colleagues to identify improvements to services & products.Research and source solutions using internet and Hayleys bespoke IT package.Resolve customer invoice queries, liaising with Hayley HQ Accounts team and other Hayley colleagues as appropriate.Sales & purchasing admin support including accurate filing and retrieval of documentation.Undertake other similar or associated duties as may be assigned to you.Knowledge & Skills requirementsRelevant experience would be ideal, however not essential.Desire to succeed in a sales environment/previous experience of achievement in a similar role.Ideal candidate will have relevant product knowledge of engineering consumables, however not essential.Willing & able to learn about and support new products.Proficient in basic computer applicationsProfessional level of verbal & written communication skills, as well as good numerical skillsCustomer focused, driven to provide consistently high levels of service.Margin-aware, flexible and a strong team player.On offer is a competitive salary and benefits package commensurate with experience.To apply for this role please send your CV via this jobsite.Please note that your CV will be forwarded to Hayley Group who will be in touch with you directly if they are interested in pursuing your application.