Inbound Customer Service Expert

Job Description

Inbound Customer Service Expert - Starting salary between £19,700 to £26,800 (depending on hours, skills and experience) plus additional benefitsOur standard full time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £26,800Flexible shift pattern between 08:00 - 18:00 Monday - Friday. Weekend overtime may be required. Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most We are looking for people to support to our customers through their retirement needs in Norwich, people who truly care and are drivento give it their all every single day. People like you!Insurance. Its just a load of people in suits saying no. Right Wrong. Well, not at Aviva, anyway. Were proud to be different.We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.A bit about the job:You will be providing telephone support to our customers giving impartial guidance and discussing their options available.You will be motivated and proactive, looking for the opportunity to make a real difference in our customers lives. Our products can be really technical so you need to be able to easily articulate the many complexities of the product - there is a lot to learnbut dont worry, youll receive plenty of training and support to help our customers.Skills and experience were looking for:

• Excellent communication skills, a great phone manner with the ability to build rapport and show empathy alongside strong listening and questioning skills
• Talented problem solvers who think outside the box and challenge the status quo to help shape our contact centres of the future
• Someone who enjoys working and learning with others around them to deliver fantastic customer service and has a positive, can-do attitude with the ability to have challenging conversations and overcome objections
• The ability to multitask with complex systems whilst simultaneously supporting customers on the telephone.
• Someone who is risk aware, with the ability to overcome issues in order to best support our customers

What youll get for this role:We have a world class benefits and reward experience focused on your physical, financial, and emotional wellbeing. There are too many to list, but heres a flavour of whats on offer!

• Starting salary between £19,700 and £23,500 based on a 35 hour week or pro rata up to £26,800 if you prefer a 40 hour week (depending on location, skills, experience, and qualifications)
• Step pay progression allows you to develop in the role at your own pace
• Generous pension (starting level Aviva contributes 8% when you contribute 2%)
• Eligibility for annual performance bonus
• Aviva Matching Share Plan and Save As You Earn scheme
• Family friendly parental and carers leave
• 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
• Up to 40% discount for Aviva products
• Savings from 100s of retailers through my Aviva extras
• Brilliant flexible benefits including electric cars
• 21 paid volunteering hours per year
• Excellent career development through self-lead learning
• Dedicated career pathways
• Dedicated career pathways with access to formal qualifications
• Free access to a variety of excellent wellbeing apps
• Free consultations with health professions for you and your family members
• Access to free exercise classes virtually and in the office
• Discounts at over 3,700 gyms, spas, pools & outdoor events across the UK
• Free parking (subject to availability)

Aviva is for everyone:We are inclusive - we want applications from people with diverse backgrounds and experiences.Excited but not sure you tick every box Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if youre in a job share just apply as a pair.We flex locations, hours and working patterns to suit our customers, business, and you.Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.To find out more about working at Aviva take a look hereWe interview every disabled applicant who meets the minimum criteria for the job. Once youve applied, please send us an email stating that you have a disclosed disability, and well interview you.