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| Job Location | Norwich |
| Education | Not Mentioned |
| Salary | £35,000 - £40,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Our expanding Insurance client has created a new role of Group Complaints Manager to join their Central Assurance Department.This role is offered on a hybrid or office-based basis.You will be supporting all Group Companies, meaning that you will be involved in a wide variety of cases across all their Operations.This will suit an experienced Complaints/Customer Relations professional from the Insurance Industry, so you can lead this vital business activity forward for the Group.This is your chance to make an impact by helping continuously improve and shape our Clients customer experience, and where your contributions will be valued and recognised.As the Group Complaints Manager, youll be at the forefront of customer service efforts and be responsible for managing and resolving customer complaints.Youll play a crucial role in maintaining the Companys reputation for excellence by addressing customer concerns with empathy, professionalism and integrity.Key Responsibilities of the Group Complaints Manager role include: