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First Contact Advisor Part Time Weekend

RSD Recruitment
Job LocationNorwich
EducationNot Mentioned
Salary£8.00 - £9.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, part-time

Job Description

First Contact AdvisorPart Time - One Day Per Week - Saturdays Only8:00 - 17:00Permanent PositionActing as the first point of contact for insurance, private and commercial customers. You will be responsible for taking customer details and responding to their needs. You will then make arrangements to deploy an engineer to the customer’s property, ensuring that a first class service is provided throughout the process.What we are looking for:

  • Experience of working in a telephony based, customer focused environment.
  • Outstanding customer service skills
  • Highly customer focused with the ability to manage customer relationships, understand customer needs and deliver an individualised, tailored service.
  • Excellent organisational skills with the ability to prioritse and multitask on a daily basis.
  • Excellent verbal and written communication skills.
  • Ability to communicate effectively with customers and stakeholders on a face-to-face basis, via telephone and via email.
  • Strong interpersonal skills and the ability to manage a fluctuating workload.
  • Knowledge of Excel, Word, Outlook and Microsoft packages.
  • Good problem solving skills and ability to use own initiative.
  • Able to work collaboratively as part of a wider team.
  • Able to work under pressure and to tight deadlines.
  • Ability to present oneself in a professional manner when dealing with the customers and stakeholders of the business.
    • What we have for you:
  • Medicash
  • Pension
  • Progression
  • Weekend work - Saturdays only
    • Apply today!

    APPLY NOW

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