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Field Engineer Fibre & Wireless

Manpower
Job LocationNorwich
EducationNot Mentioned
Salary32,000 per annum, negotiable, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you ready for an exciting new challenge with a successful Gold Standard full fibre network providerLocations - Cambridge, Colchester, Ipswich, NorwichA little bit about us..Were not like other broadband providers, and we really dont want to be. We are currently on a mission to ensure rural communities across East Anglia and Essex can access future ready, hyper fast, full fibre broadband.After securing a total of £146 million in from our investors, we need you to play a part in our ambitious future!Why join us..We believe in giving back to our employees and empowering everyone to develop to their full potential. We believe in our values of Ambitious, Loyal and Proud!We currently offer some great benefits, that are continuously being reviewed!

  • Salary up to £32,000 per annum
  • 22 Days holiday, plus bank holidays. Increasing with service!
  • Company bonus scheme!
  • Access to 100s of discounts via Perkbox!
  • Access to Perkbox Medical!
  • Eye Care Vouchers
  • Company events!
  • Company Pension
  • Sick Pay
About our exciting opportunityThis role is key in the Customer Service team working with the Customer Services Manager to ensure that we are providing quality support by being engaging, friendly and confident to help us deliver a first-class end user experience for our customers.
  • Complete FTTP installation to the required company standard, including signal testing and installation of external and internal equipment. To include splicing and pre terminated connections for both, Underground and Overhead FATs
  • Complete all work as scheduled and maintain regular contact with the Customer Care Team on progress and variation to work schedule.
  • Install equipment to include CCTV equipment, data cabinets, network cable, patch panels, etc
  • Agree any additional payment due from customer as appropriate
  • Work with Customer Support, Technical Support and Network Operations to diagnose and resolve more complex issues
  • Complete online documentation to accurately record all work completed
  • Always adhere to the Company Health & Safety Policy
  • Complete Risk Assessment prior to commencement of work
  • Agree installation criteria with customer prior to commencement of work
  • Record all information accurately, including photographs, against the job record and paperwork
  • Record all stock information, including serial numbers, of equipment used
  • Maintain all equipment and tools provided and ensure they are kept organised and stored safely
  • Operate vehicle and static mounted MEWPS
  • Keep the company vehicle clean, tidy, and free from debris to ensure the company is professionally represented in the field Wear appropriate clothing and any uniform provided at all times to ensure the company is professionally represented in the field
  • Help us achieve technical excellence within our networks
  • Provide on-call out of hours support
  • Ensure sites are left clear of all litter, debris and dust caused by any workmanship
  • Carry out office-based or customer-based duties as requested during periods of diverse weather, poor light and quiet periods as requested by the Customer Service Manager
Your skills and experience
  • Working at height including ladder and tower climbing
  • Full, clean EU driving license
  • Operate MEWPS and hold valid IPAF 1b certificate
  • Experience of working on overhead and underground fibre network installations
Benefits22 Days Annual Leave + Bank HolidaysIncreases with service!Yearly Company Bonus Scheme Up to 10%Access to PerkboxEnjoy over 4000 recognised discounts!Access Perkbox MedicalFree 24/7 online GP serviceAccess to trained in house mental health champions!Eyecare Vouchers

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