customer Success Manager / Technical Support - Digital Software Company!

Job Description

Here at Reed Recruitment we are exclusively supporting our technology-based Client based in the heart of Norwich City Centre, who are looking for an enthusiastic and professional individual for the role of Customer Success Manager.This is an opportunity to work with cutting edge technology and worldwide known brands.You will be joining a dynamic team on a Permanent full-time basis due to the natural growth of the company, with working hours of Monday to Friday from 9am-5pm. Option to work shift of 1pm-9pm for increase in earnings, to support the business needs.What will I be doing- First line support to clients, via web chat, email or phone. Helping clients with a range of questions from simple re-configuration or admin tasks, through to initial diagnosis of issues.- Creating and configuring product trials, pilots and full client set ups for all new enterprise clients and online paying clients.-Ensuring clients accounts are running as planned throughout their contractSupporting clients to help them get the greatest possible benefits from their investment in the product- Working with the sales teams to prepare Proof of Value demonstrations of the product on potential client websites. (An understanding of how websites and work and how they are built will help with this activity, but this is not absolutely essential)- Working with clients to help them implement the product on their website, and to configure that account within the administration console.- Training clients on how to use the softwarenormally via WebEx, occasionally face-to-face for some UK clients- Proactively ensuring products continue to work well for clients, and identify potential issues and areas for deeper integration between the product and clients is working well- Providing a first class service to clientsWhats in it for me- The opportunity to work for a fantastic company with a unique one-of-a-kind product- A warm, friendly and interesting bunch of colleagues- Competitive Salary- Annual Bonus Scheme based on Company performance- 25 days annual leave plus Bank holidays- PerkBox employee benefits- Work Pension- Cycle-to-work schemePersonal Qualities and Experience- 1 to 2 years experience within a Technical Support / Client Support role, ideally for software/tech or web based products.- Knowledge or experience of Javascipt, HTML, CSS would be very beneficial.- Excellent written and communication skills- Proactive with a can-do attitude- Experience dealing with clients on a B2B basis would be desirable- Ability to multitask and prioritise workload- High level of attention to detail- The passion and enthusiasm to engage clients and support the company- A basic understanding of technical or web terms is desirable but not essential- Self motivated and willing to go the extra mileIf you are interested in this fantastic opportunity and meet the above requirements, please click Apply ensuring that your CV and contact details are up to date.*Please note, due to the high volume of applications we will contact you if shortlisted.Opportunity managed by Nikki CranmerSenior Executive Permanents Consultant at Reed Specialist Recruitment -