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Customer Services Manager

Job LocationNorwich
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Rthirteen are partnering with a well-known Norfolk business in their search for a Customer Service Manager. You will manage and develop the customer service team, drive performance and ensure an excellent service is delivered across the customer base.This is a fantastic opportunity for an individual with management & customer service experience, who is passionate about providing high levels of service, to join a company with established goals for the future and a real commitment to their employees.Duties to include:

  • Managing and developing a team of Customer Service Advisors.
  • Producing team rotas, setting working hours and allocating cover staff.
  • Managing team performance through regular meetings, target setting and KPI reporting.
  • Implementing effective processes to optimise communication with customers.
  • Driving team performance and overall customer satisfaction through continual team development.
  • Delivering regular training to and meet developmental needs of staff to ensure they provide a high standard of customer service.
  • Collaborating with internal teams to stay abreast of website functionality to optimise support and onsite experience.
  • Working with the logistics team to identify and resolve issues, management customer expectations and delivery a good customer experience.
  • Investigating and resolving customer enquiries and problems that have been passed on by Customer Service Advisors.
  • Ensuring alignment with the sales team on objectives, requirements and strategies, working to drive sales.
You will have/be:
  • Proven leadership & people-management experience.
  • Solid customer service experience with direct-to-consumer experience.
  • Experience within B2B sales.
  • Commercially competent with sound numerical skills.
  • A confident communicator able to navigate with difficult situations with patience and diplomacy.
  • Excellent interpersonal skills with the ability to influence, lead and motivate.
  • Well organised with good time management skills and the ability to cope well under pressure.
  • Strong problem solving skills with a natural inquisitiveness.
  • A team player with an approachable personality.
  • Computer literate with working knowledge of Microsoft packages.
This is a full-time, permanent position working Monday to Friday 37.5 hours per week, with 3 days working from home. This role is based in Norwich, offering a competitive salary depending on experience.How to apply:To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Recruitment Manager at rthirteen recruitment.About rthirteen:Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makesa difference.Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details and contactyou with any other forthcoming opportunities which we feel may be appropriate.

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