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Customer Service Representative

rthirteen recruitment
Job LocationNorwich
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Rthirteen are currently partnering with a leading insurance provider in their search for a Customer Service Representative. Joining their highly successful team, you will be a first point of contact for customers, advising on products, and accurately updatingrecords.This is a full time, permanent position working Monday - Friday, 8.30am - 5pm or 9.30am - 6pm, and is offering a competitive salary DOE, plus bonus.The CompanyA highly reputable financial service organisation, this company have been growing from strength to strength over the years, and now have multiple offices across Norfolk and Suffolk. With a focus on exceptional service to their clients, this company alsohave a focus on sustainability and supporting not only their employees, but the local community too.Your duties will include:

  • Providing expert advice on the range of products sold by the company.
  • Answering customer enquiries via telephone and email.
  • Processing documents, and ensuring accurate records are kept.
  • Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs.
  • Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service.
You will have/be:
  • GCSE level qualifications in Maths and English.
  • Knowledge of FCA rules and regulations.
  • Excellent customer service skills.
  • Strong phone contact handling skills and active listening.
  • The ability to adapt/respond to different types of enquiries.
  • Dedication and commitment to drive performance.
How to apply:To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Senior Recruitment Managing Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you havebeen unsuccessful.

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