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Customer Service Advisor - Norwich

Everpool
Job LocationNorwich
EducationNot Mentioned
Salary£23,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service AdvisorFull Time, Permanent £23,50037.5 hours a week (Monday to Friday)Hybrid working – potential to go fully remoteYou will act as the first point of contact for the business and will manage the customer experience for all visitors and staff attending the Norwich Assessment Centre. You will be a key part of the customer journey and will need to ensure you maintain the highestlevels of customer service and administration across the centre.

  • Complete courtesy calls to confirm upcoming appointments, make any necessary changes and liaise with not only the claimant but potentially the claimant’s carer, guardians and or housing associations.
  • Manage the appointment arrivals board ensuring systems keep up to date and in good order.
  • You will also manage any special requests e.g., where a translator may be required, undertake the required identity checks with each claimant.
  • Ensuring the assessment centre is fully prepared for the start of each day, in terms of equipment/supplies and general appearance – ordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained.
Job Details:
  • 37.5 hours per week
  • £23,500
  • Monday – Friday, office hours
  • Hybrid working
  • Optional overtime
  • Opportunities for progression and development
  • Extensive benefits package including 25 days holiday (+ bank holidays and birthday off); Private healthcare and 24/7 virtual GP access; and UK-wide restaurant discounts.
So what nextIf you feel the Customer Service Advisor position may be for you or you are interested in finding out further information, please contact the non clinical team by email. Alternatively, you can apply to this advert and someone from the Everpool team will bein touch.

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