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Customer Service Advisor

William H Brown
Job LocationNorwich
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service Advisor Norwich£14,000 - £16,000 Basic Salary - Career ProgressionWe are currently recruiting for a Customer Service Advisor to join our Property Management team in Norwich.Key Responsibilities:

  • Undertake duties in line with signed Service Level Agreements, particular focus on co-ordinating property maintenance.
  • To arrange all necessary pre-let work in order to put the property into a lettable condition.
  • To arrange all required safety inspections / certification in line with current legislation and client instructions.
  • To instruct the marketing team once the property is ready to market via the works order process.
  • Ensure routine and additional property visits/checks are carried out in the required time frame.
  • Liaise with contractors/outsourcing resources to ensure repair/maintenance works are carried out to a satisfactory standard and timescale and in line with any guarantees/warranties.
  • Where possible and financially viable for the client, to claim for repair/maintenance work under insurance.
  • Establish whether liability for work is landlords or tenants.
  • Draw up schedule of costs based on check out report.
  • Meditate and negotiate between the parties regarding the disposal of the deposit.
  • Ensure that the relevant payments are instructed promptly and properly regarding contractors, deposits and landlord bills.
  • Co-ordinate and prepare renewal of tenancies.
  • Prepare relevant notices following instruction from Receiver.
  • Draw up all non-standard tenancy agreements following instructions from client and forward in timely manner.
  • Draft non-standard clauses and addenda for manager

    Keyskills :
    Customer Service

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