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Customer Service Advisor

World Fuel Services
Job LocationNorwich
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Reporting to the customer service team leader, the Customer Service Advisor is an integral part of the Watson Team,a fast-paced customer service team with a responsibility for delivering an exceptional customer experience to our customers in the UK.KEY RESPONSIBILITIES:

  • Compliance with Data Protection Act & GDPR
  • Compliance with Company Policies & Procedures
  • Complaint resolution within a timely manner and in accordance with company expectation.
  • Confirming order status with customers
  • Advising customers of non-delivery specifics
  • Dealing with customer enquiries relating to orders and deliveries
  • Taking inbound calls from customers.
  • Liaising with Sale Advisors, Business Account Managers, Customers, internal departments and Suppliers
  • Processing orders from customers during busy periods
  • Updating customers account details PERSON SPECIFICATION (BACKGROUND AND SKILLS):
  • Work experience gained in a customer services role is essential in a fast-paced office or Contact Centre.
  • A desire to build a career in customer service.
  • Telephone based customer services experience is desirable.
  • Excellent customer service skills are essential
  • Strong written and oral communication skills are essential.
  • Strong interpersonal skills
  • A collaborative approach is essential
  • Strong attention to detail is essential as is ability to work methodically
  • Strong IT skills that include Microsoft Office (Word, Excel, Email & Web) awareness and experience is essential
  • Strong data entry skills and high levels of accuracy are essential
    • Required skills
  • customer
  • customer service advisor

    • Keyskills :
    customer service advis

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