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Customer Service Advisor

Job LocationNorwich
EducationNot Mentioned
Salary23,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Rthirteen are supporting a leading manufacturing business in their search for a Customer Service Advisor to provide continuous customer service and support on orders and enquiries, while providing the best solutions and upholding business values. You willhandle inbound calls, prepare quotes and qualify leads.This is an amazing opportunity for the successful candidate to join an experienced and supportive customer service team.Duties to include:

  • Providing support on orders and enquiries and providing the best solutions.
  • Handling a high-volume of incoming calls and emails from customers.
  • Designing and preparing quotes and processing orders.
  • Qualifying these leads and handling through to closure.
  • Upselling relevant products to increase sales.
  • Effectively managing your workload whilst maintaining correct CRM records.
  • Liaising with other internal teams to ensure an effective service and aid the development of the overall commercial strategy.
You will have/ be:
  • Previous experience working in a sales/customer service environment.
  • A passion & drive to deliver excellent customer service.
  • Excellent telephone manner.
  • Excellent communication and listening skills.
  • A natural problem solver with an enthusiastic and resilient approach.
  • A conscientious individual with a can do attitude.
  • A keen eye for detail.
  • Good IT skills with knowledge of CRM systems.
  • A team player.
This is a full time, permanent position working 8:30 - 5:00 Mon to Thursday and 8:30 - 4:30 on Friday. The offered salary for this position is £23,000 - £24,000 dependant on experience.How to apply:To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Senior Recruitment Specialist at rthirteen recruitment.About rthirteen:Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makesa difference.Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details and contactyou with any other forthcoming opportunities which we feel may be appropriate.

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