Customer Contact Centre Executive

Job Description

Customer Contact Centre ExecutiveNORWICHA dynamic brand with a modern working environmentAward-winning Automotive Group with an actively lived set of people valuesBasic Salary £23,000 + Performance Bonus OTE of £30,000 + Other Benefits Our customer is a business that lives and breathes a set of values that recognise its people are the key asset - working here means you get to shape how the company develops its successful future.The role of a Contact Centre Executive is completely centred on delighting the customer and is a pivotal part of the day-to-day profit performance - Its the lifeblood of this business.Working in the Contact Centre team, you will ensure that all after-sales customer appointments are generated accurately every time with nothing left to chance. Ensuring that customers tailored requirements are fulfilled. In short, its about making the customer experience a memorable one for the right reason! You will be in the business of delighting customers.Key Tasks & Responsibilities include: Create customer bookings as required. This process includes a review of previous visits which could determine a proportion of the service work required which means a simple explanation of what is required.Ensure all applicable customers are provided with a suitable funding plan. Offering service plans for customer consideration to be followed up later by the operational team.Monitoring web-based booking software within prescribed timescales and booking required service or repair work to Group workshopsInteract proficiently with a variety of online systems to provide the right solutions that meet the customers needsEnsure the Highest level of customer service is delivered at all timesEnsure all records are accurately inputted and maintained observing GDPR.Skills Required: Communication skills, especially listening, will allow you to ask better, more relevant, questions of customers.Being able to understand is important as you may be handling customers in difficult situations, so having natural empathy makes it much easier to build rapport, turning the ordinary experience into a special moment.Making the complex seem simple is also a key skill as this delight our customersAn ability to multitask will prove vital, as you will have to switch between multiple systems while helping customers and switch channels frequently - from the phone to email, for example.Important to you:Performance is recognised and rewarded within this role with an opportunity to earn regular bonus payments by helping the customer to be retained or linked to the business over the longer-term product lifecycle. Full training and coachingare provided to help you achieve the best you can.The role of the Contact Centre Executive is often a route to future development and career progression within the Group.This role is full-time, however flexible working will be considered depending on individual circumstances. Our customer is committed to providing equal opportunities to all current and prospective colleagues. They wish to have a diverse team because diversity supports better business performance and growth.Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable applicants will be contacted.Please visit our website www.prima-ardelle.c.o.uk and register your CV for JOB ALERTS!Simply contact us in complete confidence - all interviews are conducted locally

Keyskills :
Customer ContactCustomer ExperienceEmpathyOutbound CallsService Booking