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Customer Care Advisor

Adecco
Job LocationNorwich
EducationNot Mentioned
Salary£24,648 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

I am delighted to be recruiting on behalf of my amazing client for a Customer Care Advisor based in Norwich. If you have a positive and committed approach and experience within a Customer Service role, this could be the perfect opportunity for you!Our client is looking for 3 Customer Care Advisors to join their team. As a Customer Care Advisor, you will be supporting customers mainly via phone, but also through email and live chat. This includes answering queries, resolving complaints, and assistingwith delays. You will also work closely with the warehouse team to solve delivery issues and ensure accurate stock management. Additional administrative tasks will be assigned by the team leader.Whats in it for you

  • A permanent role with full-time hours (39.5 hours per week)
  • A competitive salary of £24,648 per annum
  • Up to 33 days of holiday per year, along with discounts on products, private healthcare, and other amazing benefits
  • Fantastic progression and development opportunities
  • Hybrid working arrangement after a 5-week training period, with 2-3 office days per month
We are looking for candidates with experience in a fast-paced Customer Service role, ideally within a call centre environment. Its important that you are comfortable using different methods of contact, such as phone calls and emails, and have strong computerliteracy skills. Experience in the furniture or homeware industry would be desirable. As a Customer Care Advisor, you should be empathetic and motivational, able to work calmly under pressure and adapt to changing tasks. Your excellent listening skills andproblem-solving abilities will contribute to providing top-quality customer service. Being a team player and having strong communication skills are also essential.The working hours for this role will follow a 3-week rotating shift pattern as follows:- Monday - Friday, 8:30 am - 5 pm- Monday - Friday, 10:30 am - 7 pm- Monday - Saturday, 8:30 am - 5 pm, with 1 day off during the weekIf you are available to start on the 20th of May 2024 and are excited about joining a dynamic and customer-focused team, then we would love to hear from you! Apply now and take the next step in your customer service career!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environmentfor you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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