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CRM Administrator

Command Recruitment
Job LocationNorwich
EducationNot Mentioned
Salary£19,000 - £20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Growing, Stable Car Dealership Group based in Norwich require a Customer Relationship Management (CRM) Administrator to join their hard-working but fun teamCovering the companies Service Departments, across 3 locations. Reporting to the Lead Administrator. This is an excellent opportunity to find your feet and grow.Dealing with Telephone calls to Customers (80% of the role):

  • Focus on customer satisfaction, listen carefully to the positive and negative feedback and take action/to respond accordingly.
  • Checking customer details and amend incorrect MOT dates.
  • Logging each call onto ADP and update ADP/Kerridge Customer and vehicle Details from telephone responses.
    • CRM Administration (Approximately 20%):
  • Printing call lists for departments
  • Printing and sending letters to customers i.e. daily MOT/Service reminders
  • Run lost customer MOT reports.
  • Run Motability reports
  • Updating ADP/Kerridge Customer and vehicle Details from mail responses
  • Updating GDPR preferences on the system
    • Kerridge/CDK/ADP Experience is desirableWeekly reports for the Management TeamThe successful candidate must have an excellent telephone manner with good communication skills and be able to demonstrate good attention to detail/work to a high level of accuracy.

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