Council Tax - Inspector

Job Description

Other Key Information: Fully agile position, but there is a requirement to attend the office on designated team days.Do you enjoy working in a team and dealing with customersRole Snapshot This role is part of the fast-paced Council Tax team. The main purpose of the role is to ensure accurate billing of Council Tax. This means you will deal with members of the public as well property developers and builders, often face-to-facewhile visiting properties and building sites. You will have polite and professional in your approach, have a good eye for detail and an inquisitive mind. Every day will bring a variety of work, so you will need the ability to multi-task, be self-motivated,have excellent customer service skills and enjoy problem solving.What you could be part ofBroadland District and South Norfolk Councils are in a partnership with staff working together for both Councils. This is an exciting time to join our organisation and this role will enable you to be at the forefront of incoming Council Tax queries.Working at the Councils enables you to be part of an organisation which is proud to deliver high-quality, customer focused services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challengeourselves to develop new and innovative ways to improve the services that make a real difference to peoples lives.What youll be doing

• Visit dwellings under construction to assess progress and to establish the dates when properties will be complete.
• Liaise with owners and developers as needed and serve completion notices as necessary.
• Carry out inspections of empty residential properties to determine liability.
• Visit residential dwellings where their assessments may have changed or may be missing from the Valuation List.
• Liaise and send reports to the Valuation Office to ensure any matter are correctly dealt with and the appropriate council tax and rating lists are maintained
• Attend valuation tribunals to give evidence in respect of completion notices and other properties as required.
• Strive for continuous improvement of processes and procedures. Look for and embrace innovation to identify efficiencies where appropriate.

You must have

• A full clean UK driving licence and access to a vehicle with business insurance
• 5 GCSEs at Grade C (or equivalent qualification) including Maths and English
• Proven experience of corresponding in with customers through multi channels
• Proven experience of working in a busy and pressured environment
• Demonstrable comprehensive working knowledge of IT including Microsoft office packages and internet use
• Ability to regularly work independently outside the office and be self-motivated and achieve annual performance objectives
• Good planning, organisational and time management skills, including prioritisation and self-monitoring of workload
• Ability to learn, understand and apply complex legislation and work within Councils
• policies and procedures
• Proven experience of an inquisitive nature and ability to use own initiative
• 71-85% of this roles time will be spend on external communication.

Why Work For UsDo you want to know more about why our staff work for us Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.What Flexible and Hybrid Working Arrangements do we OfferThe Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and hybrid working options available for employees where operationally possible.Where Are We LocatedPlan your travel route and find out where the Council office sites are locatedOur website has an amazing interactive map showing all our Council sites and the travel and route plan for each.What Roles Do the Councils OfferThe Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. Fromhere you can plan your career with the Councils or get some ideas on other roles that you may be interested in.What Benefits do our Employees ReceiveView all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.What Employer Accreditations do we HoldThe Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.What Wellbeing Support do our Staff Have Access toThe Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the websiteoutlining our commitment to the wellbeing of the employees of the Council.Where are we advertisingAdvertising Internally and Externally If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager, a template for an expression of interest can be found on Connect.Key Dates Closing Date: 30 April 2023Interview Dates: w/c 09 May 2023

Keyskills :
planningtime managementorganisation